- Last updated 1/8/11 by Mothering Editorial
By Brittany ShahmehriIssue 109, November/December 2001 Recently, my husband's laptop needed repair, and he called technical support to arrange for service. When he explained the problem, the phone representative at the multinational computer company said, "I'm going to recommend level-two support, but the technician will have to call you tomorrow to schedule an appointment. Today he's home with his sick kid." When we still lived in the US, my husband might have wondered what a sick child had to do with his laptop. But last year we moved to Sweden, where parents not... read more


