When the small shop owner opens shop on ETSY he or she knows that good product+good service is everything. We learn on our mistakes and try to improve our service and products all the time. ETSY in another hand is an exception. If they offer a bad service, they know it, but they are not returning money for it..        Here is my story. I have a small sewing patterns shop. I worked hard to create new products and to improve my service to my clients. As any other shop...