What is this?
I just got back from a Target run to pick up a few things. I needed a new memory card for my camera so I went to the electronics area and found a small rounder with the kind of memory cards I need. Each size was on its own level and I saw a 2 GB one for $12.99. I thought to myself that was a great price and the price of memory cards sure went down.
When I checked out, the memory card rang up at $24.99. I thought that I must've made a mistake on the price so I didn't say anything to the cashier but I went and double-checked the sign. The price tag showed a sale from $24.99 to $12.99 with the description of the item identical to the one I bought.
Customer service checked with the electronics department and they said (over the phone) that the sign was wrong. The customer service person said the new policy was to return the item and resell it to you at a 10% discount.
I said absolutely not. The sign had the price at $12.99 and a description of the item so you need to sell me the memory card for the advertised price. I threw in there that what she was doing was bait and switch and illegal.
The woman said she couldn't because of the new policy so I asked for a manager. She called the manager who said to sell it at the advertised price.
Now that I think about it, bait and switch covers if you advertise an item and try to sell the customer a different item at a higher price. Is this bait and switch (with the same item)? Or something else or completely legal?
I just got back from a Target run to pick up a few things. I needed a new memory card for my camera so I went to the electronics area and found a small rounder with the kind of memory cards I need. Each size was on its own level and I saw a 2 GB one for $12.99. I thought to myself that was a great price and the price of memory cards sure went down.
When I checked out, the memory card rang up at $24.99. I thought that I must've made a mistake on the price so I didn't say anything to the cashier but I went and double-checked the sign. The price tag showed a sale from $24.99 to $12.99 with the description of the item identical to the one I bought.
Customer service checked with the electronics department and they said (over the phone) that the sign was wrong. The customer service person said the new policy was to return the item and resell it to you at a 10% discount.
I said absolutely not. The sign had the price at $12.99 and a description of the item so you need to sell me the memory card for the advertised price. I threw in there that what she was doing was bait and switch and illegal.
The woman said she couldn't because of the new policy so I asked for a manager. She called the manager who said to sell it at the advertised price.
Now that I think about it, bait and switch covers if you advertise an item and try to sell the customer a different item at a higher price. Is this bait and switch (with the same item)? Or something else or completely legal?
A sign in the store being wrong and having them argue over it seems so much worse to me than a pricing mistake on the website, but I can't seem to figure out how to say why. I think this baby is eating my brain.
Of course I only go there once every few months.
).
