We have it as well, I have a few complaints about it but for the price and style (I love the Pottery Barn slipcover look minus the pricetag!) it's well worth it. We've had it over 2 yrs and 1 transcontinental move. (Florida to Hawaii)
We have the 3 seater sofa and the overstuffed chair and ottoman.
I agree it's quite firm (compared to the store display!) when you first get it,...too us probably 6+ mo to get it softer from use but it is awesome now.
-Nearly all the zippers on the slipcovers have broke! UGG! Some of them I can still zip with the tips of what's left but some have actually broke. So most of my cushions are just slipcovered without the cover actually attached and the good news is, they still work/look fine. I only have the white color covers (at the time that's all I could afford) and so we keep a throw or quilt over them at all times.
-my DH and kids somehow always make the bottom cushion untuck out from the top cushion so the bottom cushion kinda sticks out. I just have to take the cushions off and fix it but it drives me nuts sometimes. I blame it on my kids and DH though LOL.
-Comfort and quality...we've had ours 2 yrs+, moved them a few times, my family is a little rough on them but they still look great.
-Look...this was one thing that was key. I wanted something cottagey/slipcovered but affordable.
I'd order them again, I do love them, but I think we are going to order new slipcovers to fix my broken zipper problem.
We also ordered ours online and had them shipped to us in Florida. Our nearest IKEA was in Atlanta and shipping was about $200, which I thought was reasonable.