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Do you complain about inadequate service? (its a long 'un) - Page 2

post #21 of 50
Thread Starter 
Quote:
Originally Posted by Kidzaplenty View Post
Unless they are like a doc I have had in the past that schedules patients and then does not arrive for another half hour. Really. So if you were the first, you would still be waiting for a half an hour before you saw the doc. And if you waited a few minutes late and someone else got there before you, you would end up still waiting because they would take them in first.

This is actually the norm at most doctors' offices that I have been to.
Oh it seems just so wrong to me! What is the point of making appointments then? My sister said the writer of Seinfeld had a bit on that because it made him so irate- he held the door at the doctors office for some lady who had an appointment time after him and then she got called in before him. Office policy is first to sign in is first seen regardless of appointment time.

So is that the doctor's themselves that make that rule or the office manager?

I think at a doctors office, particularly because they are dealing with sick people or children in the case of a pediatrician, it is extra important to make an effort to see people in a timely manner that is respectful of their time and the fact that they dragged there sick butts in and are miserable in the waiting room. Come to think of it, also reason to ensure that the waiting room is clean and orderly, particularly the toys. :

I guess as a couple pps said, why complain when they don't care anyway. It makes me sad that I care so much about the general deterioration of manners and order in society. I wish I could be more en about the whole situaton- maybe I need anti-anxiety pills or something; I get apoplectic about some things in the news too; horrible things that happen and also just poorly written commentary- who publishes this drivel? If a first grader knows they have to take turns and wait in line and share then I'm just crazy enough to believe that full-grown adults can do it. I do not buy the "bad day" thing, I've had horrible days where I am still polite to people, I mean in the wake of tragedy and death or while in serious pain horrible days, so no eff it I will not accept being treated badly and write it off as they're having a bad day.

You may say I'm a dreamer, but I'm not the only one...
post #22 of 50
I have had very few situations where I felt the need to complain.

what do you do when you've been waiting at a doctor's office for 40 minutes past your appointment time with a sick 2 year old?
Hasn't happened to me so I don't know what I would do in the moment. I don't think long waits are uncommon these days.

When you find a hair in your dinner?
Stop eating? I don't think it has ever happened to me at a restaurant. Sometimes at someone's house I've found a hair in food.

When a checkout clerk is rude to you because you have coupons?
I don't use coupons. It depends. If it were an eyeroll I wouldn't waste time on it. If there were comments about me being cheap or something then I'd want to talk to a manager.

When you're overcharged for an item or get home to see its past expiration?

I might go back to the store with it if it was important/expensive.

When that new lotion you bought gives you a painful rash?
I'd just stop using it.

When you're next in line and someone cuts and the cashier says nothing?
I don't feel it is the cashier's job to make customers be polite to each other.
post #23 of 50
It takes a good bit to set me off enough to 'complain' (actually, it's pretty rare I do something that could be called complaining. Either I ignore it, or it makes me really mad and I throw a fit to rival that of any 2yo, lol).

what do you do when you've been waiting at a doctor's office for 40 minutes past your appointment time with a sick 2 year old?
This would make me absolutely IRATE and I assure you we wouldn't make it to 40 minutes. They would be hearing it from me after 10 minutes, max. When my kids are sick I expect them to be treated like they're the most important people in the entire world. Luckily my pediatrician makes housecalls, so I've never found myself in this situation.

When you find a hair in your dinner?
Pick it out and keep eating. It's probably mine or one of the kids' anyway.

When a checkout clerk is rude to you because you have coupons?
I would probably give them a long, loud lecture on classism. Rudeness irritates me.

When you're overcharged for an item or get home to see its past expiration?

Unless it was really expensive, I'd just let it go. If it were expensive, I would still be polite when I returned it.

When that new lotion you bought gives you a painful rash?

I'd just stop using the lotion.

When you're next in line and someone cuts and the cashier says nothing? When someone cuts in front of me in line the cashier doesn't get the chance to say anything, lol. I'm all over the line-cutter. If they won't admit I was first, I still make sure I end up getting waited on first, even if I have to physically stand in their way to prevent them from continuing to check out. The store usually does something very quickly to remedy the situation when they realize they're about to have an actual fight on their hands.

Hmmm, maybe I'm not as easy-going as I thought . . .
post #24 of 50
I'm really, really non-confrontational and I pretty much never complain. Like, never. I try to not sweat stuff, really.

Doctor's office, I expect to wait forever. It's the nature of the beast. I don't think I've ever gotten in on time!

Hair in the food..meh. I pick it out. The one time I complained about something in my food, it was a screw. I didn't get up in arms, I just let them know about it and they comped my meal.

Rude cashiers I ignore, usually. I just go about my business like nothing.

Item past expiration...I've taken some things back because of this, but I usually just let it slide.

If lotion gives me a rash I won't buy it again I assume that's my sensitive skin and not the fault of the company.

If I have a terrible waiter/waitress I will not leave them a good tip.

I have worked in customer service and so many people complain about such trivial stuff sometimes. I always feel for customer service reps.

My husband and my mom are super complainers about everything and it is really, really embarrassing to me.
post #25 of 50
Most of the time, I do not complain (other than in my head and/or to whoever is with me) unless it is something really bad, especially if it involves rudeness, which I just find unacceptable. We all have bad days, but I manage to do my job wihtout being rude to my colleagues or clients and expect the same when I am the client/customer.

I am particularly cautious now about complaining after I was punchedi nt he face by a cashier. Long story, short. I was purchasing something, the cashier was rude. I asked to speak to a supervisor. She accused me of calling her the N-word. I called her a liar. She reached across the counter, grabbed me by the collar and threw a punch. I was then hysterical. She came around the counter and attacked me. I did not fight back. Nobody did anything for several minutes, including the uniformed guard. I finally got far enough away from her. Only then did they call the police, at my insistence. The cops came and arrested her. I demanded to speak with their corporate offices (large chain) and got in touch with them. We settled out of court.

Though I came out of the ordeal with a tidy sum of money, I am now as careful as possible about complaining (though I am more aggressive, when necessary, over the phone, at a safe distance ).

The quality of customer service really determines where I spend my money. I would rather have mediocre food and good service, than better food and rude or bad service. When I am treated poorly, I spend my money elsewhere the next time (and let them know it, as politely as possible).
post #26 of 50
Doctor's office. I would defiantly complain to the doctor. Things do come up so I give them a little more room. I am also OK with the nurses explaining why. Sometime there is a legitimate reason.

Hair in my dinner, I make sure it isn't a hair from me. My dh works in the food industry. He has short (buzzed) black and gray hair. At one location he was the only "white" person working in the back. The lady swore the blond hair was from the kitchen. The hair color was to long and wrong for my husband and ethnically wrong for the other workers including the waitress.

Defiantly complain about a rude cashier.

About expired goods, I do complain also. I know one of two things happen. Failure to rotate goods properly. Or supplier/manufacture did. If it is something that is sold a lot it could be a supplier/manufacture issue.

Lotion that give me a rash. I will send an e-mail to the manufacture. That isn't the stores fault. It isn't necessarily the manufactures fault either. But if a lot of people have the issue it might make them change the product so more people can use it. If a lot of people from Batch XYZ call and complain it might be something that needs to be recalled.

Line jumper, as maddening as it is. It usually isn't worth the battle. I have seen some nasty fights about it. I have also worked at a place were the chronic line jumper was the same guy. He was crazy. It was safer for everyone to just check him out and listen to other people complain.


Some places, like fast food and grocery stores get so many complaints store that they really don't care. Sometimes lack of training plays a part. I worked at a big name fast food chain. We had a customer complain about pickles not being on right and wanted their money back. A fish place--customer was mad because we wouldn't could their fish twice as long (burn it) We could/would add an extra minute or two but not more. My dh has not worked for company for 6 years. Until about 2 years ago this lady would complain about him to get money back/off. Finally someone informed her he didn't work here and they would no longer give her refunds. If you are on the other end of receiving complaints you would see a lot of frivolous complaints. I worked for a hard ware store that someone wanted to return a used toilet. We said no. The guy called corporate. The manager said the only way he would take the toilet back is if corporate paid for bio-hazard or approved for a bio-hazard disposal.
post #27 of 50
Quote:
Originally Posted by TwinsTwicePlusTwo View Post
When you're next in line and someone cuts and the cashier says nothing? When someone cuts in front of me in line the cashier doesn't get the chance to say anything, lol. I'm all over the line-cutter. If they won't admit I was first, I still make sure I end up getting waited on first, even if I have to physically stand in their way to prevent them from continuing to check out. The store usually does something very quickly to remedy the situation when they realize they're about to have an actual fight on their hands.
This cracked me up. Your honesty is refreshing.
post #28 of 50
Quote:
Originally Posted by TwinsTwicePlusTwo View Post
Luckily my pediatrician makes housecalls, so I've never found myself in this situation..
Where on earth did you find a ped that makes house calls?!?! I have always felt that sickness wouldn't spreed as much/fast if doctors went back to house calls.
post #29 of 50
Thread Starter 
Quote:
Originally Posted by amma_mama View Post
Most of the time, I do not complain (other than in my head and/or to whoever is with me) unless it is something really bad, especially if it involves rudeness, which I just find unacceptable. We all have bad days, but I manage to do my job wihtout being rude to my colleagues or clients and expect the same when I am the client/customer.

I am particularly cautious now about complaining after I was punchedi nt he face by a cashier. Long story, short. I was purchasing something, the cashier was rude. I asked to speak to a supervisor. She accused me of calling her the N-word. I called her a liar. She reached across the counter, grabbed me by the collar and threw a punch. I was then hysterical. She came around the counter and attacked me. I did not fight back. Nobody did anything for several minutes, including the uniformed guard. I finally got far enough away from her. Only then did they call the police, at my insistence. The cops came and arrested her. I demanded to speak with their corporate offices (large chain) and got in touch with them. We settled out of court.

Though I came out of the ordeal with a tidy sum of money, I am now as careful as possible about complaining (though I am more aggressive, when necessary, over the phone, at a safe distance ).

The quality of customer service really determines where I spend my money. I would rather have mediocre food and good service, than better food and rude or bad service. When I am treated poorly, I spend my money elsewhere the next time (and let them know it, as politely as possible).
UnREAL! I can not believe that!
post #30 of 50
I generally am a don't say anything, but never go back to that place kind of person. But I have been known to complain about line cutters. Not always effectively, but I get so angry I feel I have to say something.
post #31 of 50
Quote:
Originally Posted by beanma View Post
As far as doctor's offices go, I'll give y'all my golden tip. Book your appt to be the first one in the morning or the first one after lunch and then you won't have to wait. What happens is they go over and are running late with other patients. If you get there when there haven't been any other patients, then you won't have to wait.
I used to do that. 9:30 appointment. She never showed up before at least 10. Which the staff admitted to me. And had no answer when I asked why the booked appointments that early.

Same with first after lunch, she just isn't there when she's supposed to be.

Yes, I need a new doctor.
post #32 of 50
If the situation warrants it and I have time, I complain.
post #33 of 50
Quote:
Originally Posted by TwinsTwicePlusTwo View Post
When you're next in line and someone cuts and the cashier says nothing? When someone cuts in front of me in line the cashier doesn't get the chance to say anything, lol. I'm all over the line-cutter. If they won't admit I was first, I still make sure I end up getting waited on first, even if I have to physically stand in their way to prevent them from continuing to check out. The store usually does something very quickly to remedy the situation when they realize they're about to have an actual fight on their hands.
I don't expect the cashier to really say anything, because I know it's a dicey thing for them with a customer. If I'm in the grocery store, they open a new line, it seems like the stores I'm in the cashier actually goes and gets the cart of the person they plan on helping. Or they open when I'm next in line and no one is behind me. If there are a bunch of people in different lines, I'm just happy they open more registers, even if I don't get to go next.

However, I've been in situations where they just helped the other person who just walked up while I was waiting at the counter, I will say something then. Not that long ago, I walked into a restaurant with my children, behind a couple and ahead of a pair of couples of young adults/teens. I smiled at the hostess as I walked in, and she looked behind me and asked the group of young people how many in their party. Then when she came back for me, there was a wait. I was so angry. I feel like people cut in front of me and get waited on first because of how people perceive me and my importance. I've been asked to wait when other people have come in after me, "so we can get this gentleman back to work" or what have you. I know there are a lot of reasons why a customer service person might do that, and I generally don't mind waiting, but if I really think it is a lack of respect issue, I end up saying something.
post #34 of 50
Quote:
Originally Posted by choli View Post
I'm a better complainer now than I used to be. I lived in Ireland for a long time, people there seem to just take crap and not complain. In the US people are better about standing up for themselves. My DH is Israeli, they are champion complainers I've learned from him not to put up with bad service.

The worst was my dentist, who was always "running late" half an hour any time I had an appointment. One day, he had his receptionist call me and ask me to come in an hour early as they had a cancellation. I was then left to sit for AN HOUR in the waiting room. I think that is the only time I lost it and was less than civil when I complained. I tore him a new one, basically. He has taken my appointments on time since then. I really really resent the attitude that my time is worth less than my dentist's time. I work, too, and I have a schedule I rearranged to get there an hour early.
You know, my aunt was once charged by a dentist for canceling an appointment less than 24 hours before. A bit later, the dentist had to call her and reschedule her appointment because of a conflict, and my aunt literally sent him a bill for canceling within 24 hours, and HE PAID IT! She argued that her time was valuable as well.

That said, I used to work for a psychiatrist and often a patient would be having a crisis and needed extra time. Or we would get a call from a patient contemplating suicide and have to interrupt the current session. It sucks when you're the one waiting, but it is great when you're the patient in need. My current pediatrician, if he asked me to wait in the waiting room for an hour suspended upside down from the ceiling, I'd do it. He so totally rocks!

I have also worked in an internist's office, and believe it or not, some doctors are too nice to turn patients away or have them wait for a later appt. or one on a different day. "Oh, yeah, we'll squeeze you right in!" I worked for several docs like that.

Hair in the food? Unless it's a pube, I just pick it out and continue eating. I really don't like complaining about food. And we so rarely eat out...

Someone cuts in line? I comment on it to the person behind me, in a joking way, or to the person I'm with, or to the cashier when I get there. I have a bad temper, so these joking sessions save lives!

You know, generally if it's just affecting me, I let it go. If it's about my kids, I complain. If others are likely to suffer, I also complain. Like if I actually check expiration dates before buying something and notice it's expired, I don't just put the item back on the shelf, I say something to the manager so that no one else buys it.

I try to compliment as much as I complain, or more.
post #35 of 50
I do but I have a self imposed rule that I follow. For every time I complain about poor service I make sure to praise another person (usually I try to talk to their manager) for delivering good service.

My thought is that if you're willing to make negative remarks you should be equally willing to praise good service.
post #36 of 50
Quote:
Originally Posted by aniT View Post
I got this far before I said, "Is this Ironica?" I scrolled back up and sure enough.
I did the exact same thing...thinking hmmmm this rant sounds really familiar....

:
post #37 of 50
I've only complained one time that I remember. DH and I had lunch at a restaurant about 30 minutes from our house(national chain). At the time, DS was about 2 and we were dealing with peanut allergy and not willing to take him to restaurants. So, on their menu, there was a nice little paragraph about their awareness of food allergies and that they would make accomodations, speak to the chef etc. so we spoke to the waitress and the chef, both of whom were very nice and assured us that we could bring our son there with no worries.

Being thrilled to be able to take DS to a restaurant, we went back the next week. We were told they would not serve our son and asked to leave. I complained to the manager, the corporate office and everyone I could think of.
post #38 of 50
Quote:
Originally Posted by delphine View Post
I've only complained one time that I remember. DH and I had lunch at a restaurant about 30 minutes from our house(national chain). At the time, DS was about 2 and we were dealing with peanut allergy and not willing to take him to restaurants. So, on their menu, there was a nice little paragraph about their awareness of food allergies and that they would make accomodations, speak to the chef etc. so we spoke to the waitress and the chef, both of whom were very nice and assured us that we could bring our son there with no worries.

Being thrilled to be able to take DS to a restaurant, we went back the next week. We were told they would not serve our son and asked to leave. I complained to the manager, the corporate office and everyone I could think of.
What was their reason for not serving him the following week?
post #39 of 50
They said they did not feel they could safely prepare his food. Which, in itself is understandable, and the reason we stayed away from restaurants with ds. What irked me was that they made a big deal about being "allergy aware" to the point that is was printed on their menu and the staff the previous week was very understanding and accomodating. Different chef, different comfort zone I guess.
post #40 of 50
Quote:
Originally Posted by delphine View Post
They said they did not feel they could safely prepare his food. Which, in itself is understandable, and the reason we stayed away from restaurants with ds. What irked me was that they made a big deal about being "allergy aware" to the point that is was printed on their menu and the staff the previous week was very understanding and accomodating. Different chef, different comfort zone I guess.
That is just mean.
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