Quote:
Originally Posted by ShaggyDaddy 
Little known fact, depending on where you are (some states have laws to prevent this) often the person working the to-go counter also works for tips (they get more per hour than a server, but still often BELOW minimum wage). The business expects that they will be tipped. I know Chilli's for instance does this.
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True, but IME it's only the take-out counters with "curbside service" that do this.
I work at a chain restaurant (Cheesecake Factory) and we do take-out....even HUGE take-out orders for catering purposes, but you have to come in and pick it up.
We don't have a counter solely for takeout....the food is ordered by and picked up at the bakery, and the process of getting it all put together is a joint effort between the food runners and the bakery workers. The bakery workers are paid a real wage; if there are ever any tips on takeout, the food runners never see it. And they're the ones doing most of the legwork.
Years ago, I worked at an Applebee's and we had a counter solely for takeout. I think the to-go person got something like $5-6 hour, and the rest was made up of tips.
At small, independently owned restaurants, takeout is often done by the waitstaff, who have to take time away from their busy sections to take your order and get it together. It can be particularly annoying when someone calls and says "can you tell me what's on your menu?" Sure, it's Saturday night and I have 20 people to wait on right now, but I can read you the whole men over the phone.

Then they order something stupid like a salad, ask for tedious things like parmesan "on the side", croutons "on the side," and "extra bread and olive oil." And they come in to pick up their order and don't tip a dime. Grrrr.