"I can hear/see you are very upset..."
If you know what it is - talk about it. Dont 'tell' her, ask her (at this age, it engages them in conversation rather than you just assuming - they need to talk about it at this age rather than you telling them how they feel or why they feel that way). "Are you feeling a bit angry that.../Are you feeling a bit sad that/Are you upset because..." etc. Maybe your child is old enough and has vocabulary enough to simply say 'Would you like to talk about it/I will listen to you/ I am here for you'.
If you don't know - just sit and listen. Even if you do know, if your child still responds and clearly does not want to 'talk' about it, perhaps that is just because they only want you to listen and be there or them until the storm passes (and then perhaps you can talk about it but don't dwell or make bigger a deal that it was to them!)
Unconditional = She needs to know you will listen to her and hear her and still be there for her (etc) no matter what - even during the worst of times. Don't tell her what to do/and/or ignore her unless she speaks/behaves otherwise because that is being conditional. It says 'hey you are a ghost to me until you say the magic words/until you please me/until you behave in a certain way/etc'
Its annoying. It also personally hurts me when someone yells at me because of my own childhood. Thats my inner issue to deal with and has nothing to do with my son.
Sometimes my son is just impatient and being demanding because of that. 'I can see you are trying hard to wait...' etc (I find in this situation it helps to let my son know exactly what I am doing and how when I am finished then I can do what he has asked such as 'I am just the toilet and after I wash my hands then I can make you some toast - I am washing my hands now, I can make your toast soon, I am not making your toast...or something like that)
I think sometimes we worry that if we dont actually tell/speak aloud - that what our children is doing is wrong/bad/whatever...that it will never stop and that they will not know oterwise. I have found that this is not true. If I just respond to my child as if he did not yell at me. If I listen. If I show I love him unconditionally (by doing all these things and not making the situation conditional) - no matter what. Love him and respond to him and just accept who he is. He soon learns that I will never change, even if he does - that he does not have to yell at me (that he himself does not have to change) to let me know how he is feeling/what he wants. etc.
It passes - trust me!
