I guess I got taken too.
I really wish I had read this stuff before I ordered.
I ordered 4 things - a Raincatcher prefold with an added snap, a bottle of baby oil, a 2-pack of Avent sippy cups and a Baby Bumbo Seat. I ordered on 6/24. On 7/1 I received the first 3 items in a priority mail box with NO packing around it - the oil had leaked out, of course, since it was rolling around in the box the entire time since there was nothing to protect it. The prefold did not have an added snap.
I emailed Jessica about the discrepancies, and she emailed me back saying that she had emailed me that she had packed her snap press for her move (how long has she been moving?!), so she couldn't add the snap. The option was only $1.00, but she still charged me for it, even though I guess she knew she couldn't do it since her press was packed. When I told her that the oil leaked all over the prefold, she told me "oh, it'll wash out." When I inquired further, worried that oil would not wash out of the hemp, she asked if I needed a new bottle, but at the time I said no.
I emailed back asking why she had still charged me for the added snap, and only then did she say she would refund my money (IMO, she should have noticed right away on the order, while she was packing it to ship, that she couldn't do that and refund me anyway). I did NOT recieve this $1.00 refund from her. I know it was only $1, but it was the principle of the thing that bothered me most.
I did NOT receive the Bumbo seat from her either. It didn't come with the other stuff. She said it would ship separately from the manufacturer. I sort of half-expected this, so I said OK. Fast forward to now, and still no seat. I emailed her 7/11 and now yesterday, 7/12 with no responses. There is no longer a phone number listed on her site. Email is the only listed method of communication, and she's not answering. I paid close to $50 for the seat, and I have no way of knowing if it was backordered, or if the manufacturer ever even got the order. All I know is I don't have it, can't get in touch with Jessica, and I have a very bad taste in my mouth...
I just filed a complaint with Paypal since that's how I paid. I want to protect myself after reading this thread. I am seriously astonished that someone would stay in business after all this negative feedback. I can't believe that she does business like this either. She is very dishonest, IMO. I understand the plight of the WAHMama, but there is something to be said for keeping up communication and just being honest with your customers. If you're moving, for pete's sake, DON'T TAKE ORDERS for a while. She has on her site that everything will ship within 72 hours even though she will be "in limbo" for 4 weeks (!!!!). Well, that's a lie. She said she emailed me about the snap on my prefold. That was a lie. She said she would refund the $1, that was a lie. She said the Bumbo seat would ship... and so far, that's proving to be a lie too.
Stay far, far away from Babies Under Wraps! Given that most people who have left feedback here have given her plenty of chances to make it right and she hasn't, you couldn't PAY ME to shop with her anymore. I can't believe I lost $50 on something that I really wanted my daughter to enjoy.