Quote:
Originally Posted by LynnS6 
When my kids were little, I tried to reserve "no!" for emergency situations so that the emotional force of the word would stop them.
For other things, I tried really hard to tell them what TO do, just like a pp. It really does work better to say "feet on the floor" rather than "don't climb up there".
As my kids have gotten older, it's become harder to remember to do that. At the same time, there are times when my kids just need to hear "no." Usually it's in response to a request they've made, though. "Can I go to K's house?" "No, we're going to eat dinner in 5 minutes." Yes, I could rephrase it as "yes, you can go after dinner." But that seems to engender more debate with my kids than a simple no.
But, I also agree that Granny was way out of line, especially for an 11 month old. I'd limit the time that Granny got to hold my baby, and maybe meet in neutral spaces where she didn't feel like she had as much control.
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Ditto to this. As babies/young toddlers we tried really hard not to use "no." I mean, it came out often just out of habit, but overall our corrective language was more along the lines of "that hurts, please don't hit me" or "that glass will break if you drop it, you can drop this instead" - that kind of stuff.
But like the quote above, as they have gotten older we have used no more often mainly because it's more direct, they often know the reason behind it, and they just roll their eyes as long winded explanations. I still try to say things more like "not right now" or "that hurts, please stop," but there are more situations when a direct "no" in answer to a question is appropriate.
In the situation in the OP, when she started fussing I probably would have said something like "Oh, are you ready to get down?" Or "Oh, are you getting hungry/tired?" Then just kind of just picked her up out of grandma's arms. I've had to do this with relatives before when my kids were babies.