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SIGG bottles contained BPA - Page 9

post #161 of 201
Quote:
Originally Posted by justmama View Post
It's been more than 2 weeks since I mailed our siggs and I haen't heard anything yet. I wish I knew that whole foods was taking them because it's 5 minutes from my house and it's really irritating me to wait this long. My kids have no sippy cups to drink from and that's kinda a problem for us. As if I wasn't angry enough about the bpa issue. I think I'm going to email them if I don't hear from them by this weekend and ask for the status of my return.
Its been almost a month since I mailed ours in and we are only a few states away, so they should have gotten them in 1 or 2 days max.
post #162 of 201
We mailed ours in August some time, so it's been at least a month too, and nothing here. I keep trying not to think about it so I won't be so irked about the whole thing but I'm through with this company. Lame. Can't wait to hear though if anyone gets a response from them. I'm hesitant to put in another 30 minutes of time trying to figure out who to email, etc. to 'track' the darn things. And for us, we're over an hour from a whole foods, but it would have been worth it considering it would have been free and not taken over a month. Ugg. OK, no more venting from me on this issue.
post #163 of 201
I got a code and ordered new bottles...that have yet to ship 2 weeks after I ordered!

Are they trying to lose even more customers?
post #164 of 201
They probably thought they were pacifying a few customers and were not prepared for the number of returns they received. I am so glad our local store took ours back.
post #165 of 201
I mailed ours back like 3 weeks ago and have still heard nothing back from them - I was SO upset when I found out the liners contain BPA- when I bought the bottles for us, Dh and I were working at a summer camp- which means my BLACK bottle spent 9 + hours right next to me, baking in the sun, everyday. I stopped using it though because it developed this weird, rust looking lesion on the inside/bottom. I had never put anything but water into it and tried scrubbing it with a baby bottle scrubbing brush...skeptical about the new ones but whatev our old ones were just sitting unused anyways.

ETA: We now use Klean Kanteen bottles
post #166 of 201
You know it says this on their website:

Quote:
After your bottles are received at our warehouse, you will be contacted directly with regard to your replacements. SIGG changes its bottle designs every year, so exact replacements are not always possible.
http://mysigg.com/bulletin/exchange_program.html

I think I would contact them and find out where your replacements are.

(sitting here since yesterday.. hehe)
post #167 of 201
I returned five bottle to Whole Foods yesterday, and received $124 in store credit. Since I had read about the differing experiences with returning bottles that others of you have had at different WF stores, I decided to just see what happened. At first, the customer service guy tried to tell me that I needed to do an even exchange for a new bottle and I told him about my concerns about Sigg's integrity as a company, and that I had no interest in using their products ever again, as I do not trust them. I said that I had called WF's corporate office and they had told me that I could get store credit (small fib, I know, but I really don't feel guilty about it, given the fact that there seems to be no consistent policy), and he called a manager over. She said, "No problem."

So, with a little perseverance and creativity, it is possible to still get a store credit at WF. Of course, $124 doesn't go far at Whole Paycheck, but that's another story...
post #168 of 201
Quote:
Originally Posted by Eben'sMama View Post
I returned five bottle to Whole Foods yesterday, and received $124 in store credit. Since I had read about the differing experiences with returning bottles that others of you have had at different WF stores, I decided to just see what happened. At first, the customer service guy tried to tell me that I needed to do an even exchange for a new bottle and I told him about my concerns about Sigg's integrity as a company, and that I had no interest in using their products ever again, as I do not trust them. I said that I had called WF's corporate office and they had told me that I could get store credit (small fib, I know, but I really don't feel guilty about it, given the fact that there seems to be no consistent policy), and he called a manager over. She said, "No problem."

So, with a little perseverance and creativity, it is possible to still get a store credit at WF. Of course, $124 doesn't go far at Whole Paycheck, but that's another story...
You rock, Melissa!! Think you can get REI to do this for me...?
post #169 of 201
I mailed our five bottles on aug 27 and finally got our order code on the 11 of september. I ordered the replacements on the 12th and finally got them today! I was so glad to see ups drive in the yard! I ordered some regular bottles and some stainless steel ones as well. I'm so relieved to have them as I was sick of trying to find ways to transport water around that wouldn't leak. I'll let you know how we like them later.

Oh and I sent several emails to the liners@sigg or what ever it was and did get responses sometimes, and even once got a tracking number but the package had never shipped out at all. I'm guessing they are swamped with replacement orders.
post #170 of 201
Quote:
Originally Posted by dillonandmarasmom View Post
You rock, Melissa!! Think you can get REI to do this for me...?
Have you tried returning them at REI? If you used your membership when you bought them, they have it on file, and will return them, no questions asked, no receipt. I have exchanged dented kids' Siggs at REI before, even before this BPA fiasco, and they did it no problem. REI has a no-hassle return policy if you are a member--you can return something that's 10 years old if you tell them it didn't hold up the way you had thought it would.

You could always make a trip to WF and tell that that you called corporate, and you also had a friend return them for store credit just a few days ago.

If you need help, I'd be happy to do it for you. You know me--I have no problem getting very direct with people when I feel things are not on the up-and-up or if I feel I have been wronged. (Maybe too much so sometimes, but it's a strength in situations like this Sigg drama, IMO.)
post #171 of 201
Quote:
Originally Posted by Eben'sMama View Post
Have you tried returning them at REI? If you used your membership when you bought them, they have it on file, and will return them, no questions asked, no receipt. I have exchanged dented kids' Siggs at REI before, even before this BPA fiasco, and they did it no problem. REI has a no-hassle return policy if you are a member--you can return something that's 10 years old if you tell them it didn't hold up the way you had thought it would.

You could always make a trip to WF and tell that that you called corporate, and you also had a friend return them for store credit just a few days ago.

If you need help, I'd be happy to do it for you. You know me--I have no problem getting very direct with people when I feel things are not on the up-and-up or if I feel I have been wronged. (Maybe too much so sometimes, but it's a strength in situations like this Sigg drama, IMO.)

Why I like REI and Nordy's to this day...I remember returning my mom's Uggs for her about 15 years ago after she'd had them a couple of years...no problem, full credit! Crazy, but I love that!!

If I can't get to REI in the next couple of months, I may take you up on the help. Thanks!
post #172 of 201
Quote:
Originally Posted by Logan's Mom View Post
Its been almost a month since I mailed ours in and we are only a few states away, so they should have gotten them in 1 or 2 days max.
this is getting ridiculous. I just fired off an email asking to know the status of my return and letting them know how frustrated and upset i am. i doubt that will move things along but even an email letting me know the siggs were recieved would be preferrable to no contact at all. i have no idea even if they were lost in the mail. i am just so angry over this whole sitatuion. wish i had returned mine to whole foods instead of mailing them in. i paid more money for those stupid contaminated bottles that i don't even really want back now. i just want some sort of response.
post #173 of 201
Quote:
Originally Posted by Eben'sMama View Post
I returned five bottle to Whole Foods yesterday, and received $124 in store credit. Since I had read about the differing experiences with returning bottles that others of you have had at different WF stores, I decided to just see what happened. At first, the customer service guy tried to tell me that I needed to do an even exchange for a new bottle and I told him about my concerns about Sigg's integrity as a company, and that I had no interest in using their products ever again, as I do not trust them. I said that I had called WF's corporate office and they had told me that I could get store credit (small fib, I know, but I really don't feel guilty about it, given the fact that there seems to be no consistent policy), and he called a manager over. She said, "No problem."

So, with a little perseverance and creativity, it is possible to still get a store credit at WF. Of course, $124 doesn't go far at Whole Paycheck, but that's another story...
given the massive fibs that SIGG has told about the safety of their bottles, i wouldnt' feel bad either. i'm just sorry i didn't think of this first and paid for shipping to send back the stupid bottles we can't use.
post #174 of 201
I hear that the news ones have BPA in them too.
post #175 of 201
Quote:
Originally Posted by Eben'sMama View Post
I returned five bottle to Whole Foods yesterday, and received $124 in store credit. Since I had read about the differing experiences with returning bottles that others of you have had at different WF stores, I decided to just see what happened. At first, the customer service guy tried to tell me that I needed to do an even exchange for a new bottle and I told him about my concerns about Sigg's integrity as a company, and that I had no interest in using their products ever again, as I do not trust them. I said that I had called WF's corporate office and they had told me that I could get store credit (small fib, I know, but I really don't feel guilty about it, given the fact that there seems to be no consistent policy), and he called a manager over. She said, "No problem."

So, with a little perseverance and creativity, it is possible to still get a store credit at WF. Of course, $124 doesn't go far at Whole Paycheck, but that's another story...
You will not buy Sigg anymore because they lied, but you lied to get store credit, and that's ok?
post #176 of 201
Quote:
Originally Posted by Pookietooth View Post
I hear that the news ones have BPA in them too.
Link?
post #177 of 201
Quote:
Originally Posted by lilylove View Post
You will not buy Sigg anymore because they lied, but you lied to get store credit, and that's ok?
I see no problem with this. SIGG is a huge cooperation. They lied about their product containing harmful chemicals. Whole Foods is a huge cooperation which his it's own ethical problems anyway. I have no problems what so ever lying to unethical cooperations to get them to do what they should in the first place.
post #178 of 201
Win by any mean necessary?
What about personal integrity?

I'm not really trying to pick a fight (honest I'm not!), just trying to make a point.

I guess I follow a more 'be the change' type philosophy.
post #179 of 201
Quote:
Originally Posted by aniT View Post
I see no problem with this. SIGG is a huge cooperation. They lied about their product containing harmful chemicals. Whole Foods is a huge cooperation which his it's own ethical problems anyway. I have no problems what so ever lying to unethical cooperations to get them to do what they should in the first place.
How is what they "should" do giving you a store credit?
post #180 of 201
Quote:
Originally Posted by Polliwog View Post
How is what they "should" do giving you a store credit?
Whole Foods is an unethical company. I feel no loss of personal integrity fibbing to them to get a refund.

And it's SIGG that should be giving the refunds... which they will be giving to the stores when they return them.. Do you really think the stores are eating this money out of the kindness of their hearts? NO!

That said, I don't shop at Whole Foods, I shop at a local company that IS ethical and IS giving customers store credit for SIGG bottles.
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