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SIGG bottles contained BPA - Page 5

post #81 of 201
Hmm. I'm going to have to try the CEO's e-mail address. I used the liners one over the weekend and it sounds like a lot of people who e-mailed after me have gotten a response and I haven't heard anything. :
post #82 of 201
if you bought your bottles at whole foods it may not be a bad idea just to return them there (if you just want a refund). they are great about returning things. i would hope they would not have to eat the cost (although they can afford it..haha) but surely they would return them to sigg and once again let sigg know by all the returns how angry people are!
post #83 of 201
anyone know what kind of liners are in the insulated thermoses? i have the big giant one that holds maybe a liter or more and also the small one with the handle. the liner looks silver...not goldish but they are not the new "eco" ones
post #84 of 201
I'm sure some of you will think I am crazy. But I am impressed that they are offering to replace all old bottles. That will be at a huge cost to them! And I think they did disclose that the old liner had traces of BPA used in manufacturing on their website last April when I was looking into what to get.

I was replacing Nalgene bottles at the time and this seemed like an improvement. We are now moving on to KK and glass jars.

I emailed Sigg at liners@mysigg.com Sunday night and got a response this morning (Monday). Is says to use the attached mailing label (not sure if it's postage paid) and mail all bottles (minus the caps, they suggest keep the caps as extras) and they will issue a pin# for credit twords replacment and shipping costs.

Not sure if I want to use the new bottles yet. But I don't think Sigg deserves to be portrayed as pure evil. Maybe I'm not as upset because I have a very low natural expectation of any and all commercial enterprises. I am even suspicious of most non-profits and charity organizations. So the fact that Sigg had an inferior product, took steps to correct it, the are now offering free replacement to all owners of the previous product. I just don't feel any outrage about this.

I'm more upset about all the pesticides on my produce and the BPA liners on my can food. And no, I don't work for Sigg, or own any stock, or know a single person who works for them.
post #85 of 201
FWIW, I got the same e-mail from the CEO of sigg that JewelsJZ referenced in her post (where did it go?). It remains to be seen how Sigg customer service handles this. I have been "referred" to customer service, but have no communication from them yet.
post #86 of 201
i called whole foods and they said they would return the siggs but after i drove all the way there they said that without a reciept they couldn't do anything since the value was over $20.

anyhow, i also called sigg and they said the thermous and insulated travel mug are stainless steel.

i asked about the lids and they said even the older ones are BPA-free #5 plastic

i am not saying i believe any of this to be true....i am just repeating what the lady who answered the phone said.

anyone know if this is true or not?

and.....they said they will send you a postage paid label when they contact you through email..i won't hold my breath!
post #87 of 201
I received a response very quickly as well, so you might want to try the email again. I plan on donating my new ones. I was unhappy with the quality of the lids and caps and tired of spending money to replace them. I was actually planning on tossing them next time I found them around the house. Z Recommends has a post about the quality of the new lining and it doesn't lok like something I want to deal with. We've been happy with Funtainers, Laken and Klean Kanteens here.

As far as what companies I trust, IMO there is a difference in a company that markets and sells their product for what it is (ie laundry soap, trash bags, deodorant) and one that actively markets itself deceptively which is what I believe Sigg did with its double talk. When the threads started popping up about which bottle to get, so many people chose Sigg over Klean Kanteen (which were the two main companies then) because KK was made in China and Sigg used a safe coating on their bottle. All the while Sigg was researching and retooling their equipment to make truly BPA-free bottles.
post #88 of 201
Quote:
Originally Posted by reducereuserecycle View Post
i called whole foods and they said they would return the siggs but after i drove all the way there they said that without a reciept they couldn't do anything since the value was over $20.

anyhow, i also called sigg and they said the thermous and insulated travel mug are stainless steel.

i asked about the lids and they said even the older ones are BPA-free #5 plastic

i am not saying i believe any of this to be true....i am just repeating what the lady who answered the phone said.

anyone know if this is true or not?

and.....they said they will send you a postage paid label when they contact you through email..i won't hold my breath!
I just sent mine back. they responded to my email with in the hour and I printed out ther lable. It was not postage paid but it only cost 4.95 to send the three bottles priority mail. They said to keep the lids as they are BPA free. I was very impressed with the way they handled it.
post #89 of 201
i wonder why they won't respond to me through email....i think i will call them back tomorrow.
post #90 of 201
Quote:
Originally Posted by reducereuserecycle View Post
i wonder why they won't respond to me through email....i think i will call them back tomorrow.
Use liners@mysigg.com and you get a response quickly.

And for anyone wondering, the return label is NOT postage paid. The state both in the email and on the label that it is not postage paid.

I'm just trying to figure out if it's fine for Canadians to do this as they don't state anywhere on the return form or return label that it's U.S. only, but on their web site they say they don't ship to Canada.
post #91 of 201
Damn it!!! I thought they were safe ended up buying Sigg for my DD. It's what she has used every time we have gone out in the car or for a walk, etc. I don't really care at this point what they are doing to try to remedy the situation, I'm just mad my baby was drinking out of that expensive piece of crap all this time.
post #92 of 201
Quote:
Use liners@mysigg.com and you get a response quickly.
i sent an email to this over the weekend and again yesterday but they won't respond...so i just sent another one a few minutes ago....
post #93 of 201
Quote:
Originally Posted by reducereuserecycle View Post
i sent an email to this over the weekend and again yesterday but they won't respond...so i just sent another one a few minutes ago....
Ah okay, I thought you were one of the people who used liner@sigg.com which bounces. I used the wrong one initially since it was posted earlier in the thread.

Hope you get a response soon. If not, I'd tried sending from a different email address that uses a different email server just in case yours is getting filtered as junk on their end. Seems strange your the only one who hasn't got a response to 3 emails.
post #94 of 201
I just called the store where I purchase my sigg and they knew nothing about it. They didn't even know there was a new liner comming out. All of the ones that they have in stock right now contain BPA and she commented that maybe thats why thier new shippment was taking so long.
Nice that they didn't even notify thier distributers.
post #95 of 201
Quote:
Originally Posted by Tofu the Geek View Post
Ah okay, I thought you were one of the people who used liner@sigg.com which bounces. I used the wrong one initially since it was posted earlier in the thread.

Hope you get a response soon. If not, I'd tried sending from a different email address that uses a different email server just in case yours is getting filtered as junk on their end. Seems strange your the only one who hasn't got a response to 3 emails.
She's not the only one. I haven't received a response either.
post #96 of 201
How do you know if your bottle has the "old" liner? Mine look gold-colored inside.
post #97 of 201
Thread Starter 
Quote:
Originally Posted by ledzepplon View Post
How do you know if your bottle has the "old" liner? Mine look gold-colored inside.
It's on their website. Gold is old.
post #98 of 201
Quote:
What does stainless steel leach?
A couple of the studies on the SIGG site tested KK bottles for what came out in water if you want to take a look. It is mostly metals that are made up of the steel in very small amounts. What is leached is probably no more that what you would get in regular water but metal does come out.

Glass is probably best but I go with the stainless steel for my DS because he tends to drop it. I just try not to let the water sit in it for a long time and only use water in it.
post #99 of 201
Quote:
Originally Posted by swimwater View Post
A couple of the studies on the SIGG site tested KK bottles for what came out in water if you want to take a look. It is mostly metals that are made up of the steel in very small amounts. What is leached is probably no more that what you would get in regular water but metal does come out.

Glass is probably best but I go with the stainless steel for my DS because he tends to drop it. I just try not to let the water sit in it for a long time and only use water in it.
I couldn't find this on the SIGG site. Anyone have a link? I wouldn't be surprised if, considering recent events, they pulled it. The irony would just be too much.
post #100 of 201
Quote:
Originally Posted by DaughterOfKali View Post
It's on their website. Gold is old.
Drat. Thank you.
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