Originally Posted by Charbeau
Can you elaborate why you are disgusted? The company was made aware of a problem, made a repair kit for it and are sending it their customers. I'm sure if there has been any delay it is because they've needed time to find a physical solution to mail to their customers and that requires engineering and testing which both take time. I've dealt with the same thing with my DD's Britax Decathalon car seat. There are more recalls on other products, including baby gear. And I'm under the impression that one of the infant deaths was most likely due to improper assembly/use on the part of the parents.
If there is info. that I do not know I am interested to learn it.
I bought our Amby just after Harper was born and stopped using it after the company vanished once the story of the baby's death started circulating. I was really beyond disgusted that they took their website down and stopped answering their phones for months. I just no longer felt comfortable using a product from a company that showed very clearly they could care less for their customers.
I called the customer service number that was included in the email trying to get through all afternoon today. It mostly kept disconnecting me saying the number was not available. Finally I got through to a gentleman that seemed to be weary with all the complaints he has had to field. He seemed very lost for words. I am beyond angry with how they have handled this entire situation. I spent hundreds of dollars on a product that I didn't get to use and won't get to use. I am angry that it is taking them months after issuing the recall to send out the "repair kit". He did say there is info that has not come out yet about one of the families hanging the Amby by the ceiling instead of using the stand. I agree that is awful, BUT as a company you do NOT vanish for months and months leaving your customers wondering WTF with the only information being that a child has died!! Not a we are investigating the matter or here are the saftey precautions proceed with caution, just NOTHING.
The man did say today that Amby Baby has been sold. He didn't know if the company that bought it would be staying open in the US or not. He said he has been given very little information. He did say before they came to the agreement with the CPSC there had been talk about issuing refunds, but that was quickly squashed because Amby would have had to file bankruptcy. He said he has taken many many calls from people demanding refunds. He also said the whole situation has been handled very poorly and continues to be handled poorly.
I am waiting to see if a class action lawsuit will be filed against the company. I am not really sure how long something like that takes to pop up.