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Melissa & Doug recall

post #1 of 29
Thread Starter 
I thought I'd post this as an FYI.

http://cpsr-rspc.hc-sc.gc.ca/PR-RP/r....jsp?re_id=889

From the link:

"Testing by Health Canada has revealed that the surface paint on the toys contains barium in excess of the allowable limit."

The recall includes the Slice and Bake Cookie Set, Pound-a-Peg, and Shape Sorting Cube.
post #2 of 29
Thank you for posting this! We have the shape sorting cube.
post #3 of 29
is there somewhere you can bring up a full listing of all the melissa & doug recalls?

There has been so many, and we buy used so I try to watch out for recalled items {and take them to the manager!}
post #4 of 29
We didn't keep our packaging, what should we do?
post #5 of 29
Thanks for posting, though it doesn't surprise me. Melissa and Doug have had a few other recalls for barium in their paint before. It's too bad because they make such cute and affordable wood toys.

Here are the other recalls I found on the same site:

http://cpsr-rspc.hc-sc.gc.ca/PR-RP/r...ory=&x=30&y=18

Not sure if there are other (American) recalls.
post #6 of 29
Quote:
Originally Posted by abiyhayil View Post
We didn't keep our packaging, what should we do?
If you don't have the packaging, but bought during that time frame I'd just get rid of them (trash). I know it sucks, but I'm not sure what else you could do as I don't know that a store would take them back without the packaging, though I suppose it depends where you bought it and if you have a receipt.

I don't know anyone who keeps toy packaging for a year though, so I'm sure there are a lot of people in your situation.
post #7 of 29
Why do you need the package? I would take to the store where you bought it (or just a store that sells it) with a copy of the recall information and ask for a gift card or replacement and tell them to sort it out with Melissa and Doug.

That's what we did with our Sigg bottles, we took them to whole foods and got the new ones, we didn't even buy the originals from Whole Foods, but they knew there had been a recall.

ETA or call Melissa and Doug and have them tell you what to do, should you mail it back to them for a replacement etc.
post #8 of 29
Quote:
Originally Posted by tbone_kneegrabber View Post
Why do you need the package? I would take to the store where you bought it (or just a store that sells it) with a copy of the recall information and ask for a gift card or replacement and tell them to sort it out with Melissa and Doug.

That's what we did with our Sigg bottles, we took them to whole foods and got the new ones, we didn't even buy the originals from Whole Foods, but they knew there had been a recall.

ETA or call Melissa and Doug and have them tell you what to do, should you mail it back to them for a replacement etc.
The Lot # and UPC codes are on the package, and they are the identifying numbers to see if your exact toy is recalled.

I like the idea of calling Melissa and Doug if she doesn't have a receipt to return the toys, I didn't even think of that . None of the stores where I live would take back product without a receipt, specifically because they don't want to have to deal with reimbursement from the company (Melissa and Doug), especially if they weren't even the store you originally puchased the toy from.
post #9 of 29
Does this recall apply to the US, or just to Canada? I know there have been recalls of M&D in Canada before, but I've never seen one in the US.
post #10 of 29
Thanks for posting this.

We have the shape sorter - the identifying info is on a sticker right on the bottom of the toy. I've called them directly as we didn't buy it around here & I feel bad bringing it to a store I didn't even purchase it from. Someone I know here said when they had a problem with them they just sent her a new toy - no questions asked & they didn't even want the original toy returned.
post #11 of 29
just a FYI
on the bottom of the cookie sheet beside the ups code there is a little sticker with the batch number.
post #12 of 29
ARGH! How annoying. We have the pound-a-peg thing. I bought it at Winners so I hope they will take it back.
post #13 of 29
I have the shape sorter and I bought it at a consignment store, so no packaging and I have no idea when or where it was originally purchased. So annoying! I guess I will just give them a call and see if they will replace it.
post #14 of 29
What do you do if you live in the US and have one of the toys? I found the box for my daughters cookie set and it is the UPC it says to return.
This is one of my daughters favorite toys, I am honestly not sure if I will be able to locate every piece of it because she plays with it so much all over the house. Sigh Any suggestions for a safe replacement?
post #15 of 29
Quote:
Originally Posted by Kama82 View Post
What do you do if you live in the US and have one of the toys? I found the box for my daughters cookie set and it is the UPC it says to return.
This is one of my daughters favorite toys, I am honestly not sure if I will be able to locate every piece of it because she plays with it so much all over the house. Sigh Any suggestions for a safe replacement?
i would call them and say it was being recalled and you have a set from the recalled batch. hummm if they ask you could you say you got it in canada on a trip? or say you lived up here.
post #16 of 29
I called on the weekend & got a machine. I left a message & they just called me back this aft. They are sending me a new shape sorter, no questions asked - I didn't even need to read off the upc or lot #. She told me to throw it in the garbage - they didn't want it returned.

Also they offered that I could choose a different toy at the same value as replacement if I wanted (I didn't). She did say it would be two weeks before I got it (I guess they have a back up due to the recall).

They were really pleasant to deal with.
post #17 of 29
I just called and once they knew I was from the US, they told me it was only a Canadian recall, and that it did not affect US toys. She said the cookies "were perfectly safe." Obviously, the fact that the US has different safety standards does NOT magically make my cookies safe, so I suppose that in the trash they go. I don't know what the solution is, other than lying about where you bought toy, which I am not going to do. I may write an e-mail to the company later, or call back and speak to someone else.
post #18 of 29
I just called and spoke to someone. She was really pleasant. I was told to throw out the shape sorter and I could choose whatever I wanted for them to send me. I'm having the "basic skills" board sent and it'll be here in a couple weeks
post #19 of 29
Quote:
Originally Posted by MamaDona View Post
I just called and once they knew I was from the US, they told me it was only a Canadian recall, and that it did not affect US toys. She said the cookies "were perfectly safe." Obviously, the fact that the US has different safety standards does NOT magically make my cookies safe, so I suppose that in the trash they go. I don't know what the solution is, other than lying about where you bought toy, which I am not going to do. I may write an e-mail to the company later, or call back and speak to someone else.
I'm in the U.S. and just got off the phone with them. At first the rep tried to tell me I was out of luck, but I pushed the issue, stating that the UPC code was the same as the recalled one. She said it didn't matter, that it was the batch number that mattered, but I didn't have a batch number on mine. She put me on hold and came back and said they would honor the replacement "to be on the cautious side". BTW, the shape sorters are not available for replacement, and I had to randomly choose something else (a puzzle). In the trash with the shape sorter.

If you have trouble in the U.S., I would definitely call back and demand a replacement.
post #20 of 29
Quote:
Originally Posted by wholewheatmama View Post
I'm in the U.S. and just got off the phone with them. At first the rep tried to tell me I was out of luck, but I pushed the issue, stating that the UPC code was the same as the recalled one. She said it didn't matter, that it was the batch number that mattered, but I didn't have a batch number on mine. She put me on hold and came back and said they would honor the replacement "to be on the cautious side". BTW, the shape sorters are not available for replacement, and I had to randomly choose something else (a puzzle). In the trash with the shape sorter.

If you have trouble in the U.S., I would definitely call back and demand a replacement.
Thanks for pushing it! I will call back and do the same thing.
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