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Aggravating postscript to my boxer's death

post #1 of 12
Thread Starter 
Some of you will recall my post from a couple of weeks ago about euthanizing my boxer.

Thanks again to all the kind folks who expressed their sympathy and support. DH, DS and I are doing much better and are at the point where we can gently reminsice about her.

Unfortunately, DH had a very upsetting encounter the other day in connection with Bailey. I'm really scratching my head about this woman's behavior -

We buy our dog food from a small, privately owned pet shop in our town. It's a superpremium brand not carried by big box stores, and I like the idea of supporting local small business. Yesterday, DH had to go for the first time since Bailey's death to get some food. We have known the woman who owns the shop for seven years. We have a lot in common, including nationality and a shared language that is not english. I also travel regularly to her country of origin for work, and we normally talk for up to half an hour everytime we get food.

When DH went yesterday, he told her that one of our dogs died, and that we would only be needing one bag of food each visit from now on. Instead of expressing sympathy, she started YELLING at DH, asking him what was she supposed to do now, she has relied on us to always get two bags and this will mess up her whole business! He was so shocked he actually bought two bags, even though now it will take more than two months to use it up because it is 80 pounds of food. Maybe I'm just still frail, but I can't believe her reaction and now I never want to go back there again.

Just had to get that off my chest.

Jane
post #2 of 12
How awful and insensitive! I wouldn't go back either, though I'd be tempted to send her a note that you thought her response was inappropriate and you will be shopping elsewhere from now on.
post #3 of 12
oh my gosh! good thing he bought two bags, now you will have enough time to find a new store that carries it!
shame on that woman, that is not the way to keep customers. she'll regret that decision in a few months when you are no where to be seen and a few other customers may be gone as well.
how sad, i'm so sorry.
post #4 of 12
Oh my gosh, I'm so sorry! How incredibly inappropriate. I would definitely be trying to find another place to get the food.

post #5 of 12
Sounds like she had a really bad day financially. I might make a point of giving her chances to apologize profusely and explain her behavior by walking by her shop and waving or something, but if she doesn't respond or if she doesn't hurry to apologize, etc. then I think find a new shop.
post #6 of 12

I doubt that 20lb of dog food is going to mess her up badly enough that she will be having issues. If it is then she already is having issues. I am assuming it is 40.00 or less?

Either way that was incredibly unprofessional and quite mean.
post #7 of 12
What a bizarre reaction! How did your DH respond to her, other than to just buy the two bags of food?

That seems horribly insensitive and self-serving to treat a customer like that.
post #8 of 12
I would not go back either.And if I didn't need the food I would return it and buy it somewhere else.
post #9 of 12
Wow, crazy much?

Honestly, I'd probably not want to patronize that shop again, assuming you could find another source for your food of choice. And I'd probably send a letter detailing exactly why.
post #10 of 12
That is horrible! I wouldn't go back there.
post #11 of 12
Wow, that's got to be the most hideously unprofessional thing I've ever heard. I can't imagine anyone would even consider saying this to a customer, it is so bizarre. I'd definitely start purchasing the food elsewhere, and I'd have no problem telling her why.

I'm sorry to hear about the loss of your dog
post #12 of 12
That is... puzzling. Why would she do that to a customer? And how rude to you. I, for one, am still sorry for your loss, mama.
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