peace - it sounds like a viral rash to me, so it will probably just run its course. Dealing with phone companies are such a PITA. Every time I go to the Verizon store they remind me of how ignorant the staff really is, and they just end up aggravating me.
When I got my records from Pres, I was able to fax them the form (I think they will send it to you also), and they just mailed the records to me within a few weeks. Drat! I should have realized that C would have her own set of records too. I guess I need to deal with that soon. Thanks for the reminder!
elmh - Names...hmmm.... I'll have to look at them closer again. I've been distracted a lot this week. At least you have a better list now!
Rach - That is ridiculous about your nephew. I hope he doesn't get into much trouble for it.