Hi everyone. I haven't checked on this discussion thread since I first applied for the position of Internet Assessor. I have been working for LB for 8 months now, and I finally decided to come back here and share some inside info, tips and tricks. So here are my subjective answers to a few popular questions:
1) When applying for the job, I think it is more important to address their selection criteria, than to demonstrate some special knowledge or work experience. When I applied, I made sure to emphasise, that I was well familiar with computers and the Internet. I described my educational background and attached some proof of English language proficiency. I don't think LB is too strict. For example, one of the job requirements was to have a Bachelor's degree. I didn't have one, but passed nevertheless.
2) I had two exams. The first one was easy and I got a feedback straight away. The second one was hard, it required a lot of practice and I had to wait for about a week for a feedback. I printed all the guidelines and put them on the wall near my computer, so that I could refer to them during the test. The trick is to rely less on your personal judgement and more on the guidelines. I heard that if you don't pass the exam, you can write to LB and ask for another chance, or simple try to apply again later. I never had a chance to find out if that was true.
3) During the testing phase there was a lot of confusion. I missed two emails from LB: one got marked as Junk mail, the other one I missed because I did't check my newly created email account often enough. As a result I missed my exam deadline, but wrote to LB and they gave me a new deadline. There was another time, when they sent me wrong instructions and I was completely confused. I finally wrote to them and they confirmed it was a mistake. So don't be afraid to ask questions.
3) All of the tasks have different rate-per-hour requirements. In the beginning you will most likely feel, that your speed is not fast enough. Don't worry about it! They will allow you to gradually increase your speed, as you get more practise and learn the ropes. During the webinars we were told many times, that the quality is more important than speed. You can do less, but you must not do more. So don't rush and take your time to get everything right. Eventually they will let you know if you are expected to work faster.
4) Sometimes the guidelines can be confusing and everyone seems to have their own way to interpret them. I learned to deal with it. Sometimes I would ask a question during the webinar and get one answer, then I would get an audit with a different answer. So it really depends on who you talk to and who is doing the audit. The guidelines are definitely imperfect and still require improvement.
5) I am still not sure how exactly my work is being assessed. Is it only based on the audits or is there another system in place? It is always very stressful to receive audits. Many of my decisions get marked as wrong, even when I am sure, I am right. I often try to appeal and prove my point. Sometimes it works, sometimes it doesn't, but at least when you argue with the auditor you learn how they think and what they expect from you.
6) The work-load is not stable. At some point during Christmas I did't have any work at all. I think I spent the whole month!!! with barely any tasks and I started to worry that maybe they were going to fire me. Sometimes there are more tasks in the beginning of the week and then there are none on weekend. So I learned to work whenever there are tasks available, not leaving anything for later.
7) They say we are expected to work 15-20hrs a week. But the truth is sometimes there are simply not enough tasks. I think they don't allow to work more than 20hours on average, but I never tried. I used to work for 15-18 hours a week, but now I do 10 hours on average. I have plenty of tasks these days, I am just a bit tired. It is a very monotonous job and it's hard to do it for more than two-three hours and a row. LB seems to be fine with me working 10 hours a week.
8) The payment is always on time, but you must remember about the two months delay. Meaning that when you first start working, it will be a couple of months till you receive your first salary.
9) There was one time when I almost got fired. I received an email saying that the quality of my work became too low. I was really surprised, because I thought I was doing well. They made me pass the exam again. I passed and returned to work. There was another time, when I received an email, saying that I was working too fast. I slowed down and it was fine. That means that you always get a chance to improve, before they fire you.
I guess that's it. I hope that helps :)