Well, we had our first problem customer. She ordered $1000 of diapers (should have been my first clue) and then got angry when I put insurance on the order. She begged me to refund her Paypal payment so she could pay with credit card. I said no. She then accused me of not answering the phone - um, we have caller ID, there is a record of her never calling. So there was proof of delivery and she is now claiming that her FuzziBunz one-size are ALL missing the 2nd insert and replacement elastic. Which of course they are not. She filed a dispute with Paypal asserting the diapers were not as described. I was not at the computer when this came in but dh said, "They took $1000 from our account." I then logged on and refused to refund the money and escalated it to a claim, laying out my side. So then as soon as I clicked "submit," it turned the claim to closed and said this:
So does this mean I'm getting my money back? Has anyone gone through this? I offered the woman to send them back (all inserts included) and I would refund her money, minus original shipping, and of course she refused b/c in her lie, there are no extra inserts. It was obvious she was trying to scam b/c she wanted me to change payment after the diapers had shipped.
|Hello Pittsburgh Cloth Diapers,
You have chosen to escalate this dispute to a PayPal claim. By ending
communication with the buyer, you are asking PayPal to investigate the case
and decide the outcome. As part of our investigation, PayPal reviewed any
communication you may have had with the buyer in the Resolution Center.
We have received a complaint from a buyer who stated that merchandise you
sent them did not match your original description. The buyer is disputing
the quality of goods associated with the transaction detailed below.
As you may already be aware, PayPal's Buyer Complaint Policy applies only
to the shipment of goods and not to complaints about the attributes or
quality of goods received through an off eBay transaction. Therefore, we
will not conduct an investigation into this matter at this time.
We do, however, reserve the right to begin an investigation within 180 days
if we determine it is necessary.