Just came across a site that has perfect examples of communication problems. Here is a good one:
and here is a direct link to a copy of the memo obtained via the Freedom of Information Act: http://www.putchildrenfirst.org/media/1.8.pdf
Quote:
| "The AAP should be dedicated to promptly providing truthful information about this situation to pediatricians. We must follow the three basic rules: (1) Act quickly to inform pediatricians that the products have more mercury than we realized (2) Be open with consumers about why we didn't catch this earlier (3) Show contrition...To keep faith, we must be open and honest now and move forward quickly to replace these products...This is what American parents want to hear from their pediatricians. Anything less may cause them to lose faith in our recommendations." |









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