Update on our Turbo experience...
We have used Turbo for years and have been very happy. We live in a state w/out state income tax so we only file federal.
This year Turbo made a mistake and told us we were getting $835 MORE then what we actually got. Their software made a mistake with our Energy Credit. Because our tax liability is 0 we are not eligible for the credit. Turbo didn't catch that little detail.
Turbo's customer service has been a nightmare in trying to collect on their "satisfaction guarantee."
For what it is worth, before I filed I ran everything through Turbo and TaxAct and both reported we were getting the same amount back. Not sure if there is better online software out there...definitely can't afford an accountant.
We have used Turbo for years and have been very happy. We live in a state w/out state income tax so we only file federal.
This year Turbo made a mistake and told us we were getting $835 MORE then what we actually got. Their software made a mistake with our Energy Credit. Because our tax liability is 0 we are not eligible for the credit. Turbo didn't catch that little detail.
Turbo's customer service has been a nightmare in trying to collect on their "satisfaction guarantee."For what it is worth, before I filed I ran everything through Turbo and TaxAct and both reported we were getting the same amount back. Not sure if there is better online software out there...definitely can't afford an accountant.
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