or Connect
Mothering › Mothering Forums › Mom › Talk Amongst Ourselves › How do refunds usualy work?
New Posts  All Forums:Forum Nav:

How do refunds usualy work?

post #1 of 40
Thread Starter 
My daughter is signed up for an 8 week course ($160 for 8 sessions). She attended the first session, and then was sick for the next 3. Ar this point I haven't paid yet. I emailed the teacher and told her that because we missed so much, she won't be attending, and that I will pay her for the first class she attended, $20.

I got a reply that it is standard to pay in full and not to get any refund, if a child can't attend the sessions, and that she already bought materials.

I've never taken a course where I couldn't get a refund if it was only one class attended out of 8. Is it different for children's classes?

Thanks!
post #2 of 40
Couldn't she use the materials for a future class? Have any materials been used on your DD? I'd ask to see a copy of this policy... that's a lot of money to have to be spending!
post #3 of 40
Wow, I am surprised you were not asked to pay up front.

I wouldn't expect anymoney back. I would expect to have to pay the full amount. They are loosing money when you don't pay for the spot you said you would use but didn't. They can't just recoup that money because they can't just let a kid replace the place they held for your daughter. It isn't just about the supplies, yes they can reuse but it is the hours they promised you and YOU didn't use.

IMO, you owe for the entire class.

I am surprised you having ran into this issue with adult courses.
post #4 of 40
Thread Starter 
Quote:
Originally Posted by Marsupialmom View Post
Wow, I am surprised you were not asked to pay up front.

I wouldn't expect anymoney back. I would expect to have to pay the full ammount. The are loosing money when you don't pay for the spot you said you would use but didn't. They can't just recoup that money because they can't just let a kid replace the place they held for your daughter.

IMO, you owe for the entire class.
I was supposed to pay at the second session, we we were too sick to go. The class is not full, only 3 people are taking it, while there is space for more, so she didn't take a space of anyone else, simply not much interest in this class.

Wow, the full amount? Is this really how it works with kids' classes? So strange to me. Thanks for your thoughts.
post #5 of 40
Thread Starter 
Quote:
Originally Posted by Marsupialmom View Post

I am surprised you having ran into this issue with adult courses.
Well, I only took university courses and continuing ed courses, and they always say (for continuing ed) that you are eligible for a full refund after one class attended, and then for a partial refund after a couple of classes.

I mean, if my child goes to the first class and doesn't like it, I am supposed to pay for the entire 8 sessions? This just seems odd to me. This would be a great way to make money, then. I can advertise for a class, have a poorly conducted first class, and keep the money, with the kids not wanting to come to me anymore.
post #6 of 40
Quote:
Originally Posted by midnightwriter View Post
I mean, if my child goes to the first class and doesn't like it, I am supposed to pay for the entire 8 sessions? This just seems odd to me. This would be a great way to make money, then. I can advertise for a class, have a poorly conducted first class, and keep the money, with the kids not wanting to come to me anymore.
Is that how this class was advertised? Come, see if you like it, and if so pay at the second class? Around here we have to pay for kids' classes upon enrollment, with no refunds provided. I would think you'd be responsible for payment in full, but since they haven't collected your money yet, I'm not sure how they'd enforce the payment rule, short of taking you to small claims court.
post #7 of 40
Thread Starter 
Quote:
Originally Posted by limabean View Post
Is that how this class was advertised? Come, see if you like it, and if so pay at the second class? Around here we have to pay for kids' classes upon enrollment, with no refunds provided. I would think you'd be responsible for payment in full, but since they haven't collected your money yet, I'm not sure how they'd enforce the payment rule, short of taking you to small claims court.
it is a very informal class and an informal arrangement. the class has no formal policy or anything like that. it is just an individual running a studio, with occasional classes offered. i paid in advance before, but noticed other parents were a bit lax and were saying "oh, i'll pay later", and I sort of relaxed myself and thought i'd pay at the next class.

Here you always get a refund if you take classes via Parks & Recs, so I guess it didn't occur to me that this was not a standard practice.

Thanks.
post #8 of 40
Quote:
Originally Posted by midnightwriter View Post
it is a very informal class and an informal arrangement. the class has no formal policy or anything like that. it is just an individual running a studio, with occasional classes offered. i paid in advance before, but noticed other parents were a bit lax and were saying "oh, i'll pay later", and I sort of relaxed myself and thought i'd pay at the next class.
Hmm, it sounds like she doesn't have a specific written policy in place, so I really don't know how she can force you to pay. If you had already paid I think she'd be within her rights to not issue a refund, but since she doesn't have your money yet, as I said before there's no easy way to force you to pay, you know? It sounds like you didn't sign an agreement or anything stating the payment policy.
post #9 of 40
Thread Starter 
Quote:
Originally Posted by limabean View Post
Hmm, it sounds like she doesn't have a specific written policy in place, so I really don't know how she can force you to pay. If you had already paid I think she'd be within her rights to not issue a refund, but since she doesn't have your money yet, as I said before there's no easy way to force you to pay, you know? It sounds like you didn't sign an agreement or anything stating the payment policy.
No, we didn't sign anything, so I know that legally I'm not obligated to pay. There has been no official registration, no policies mentioned. I'd want to do the right thing, though. My daughter was in those classes to party support this particular person because of her situation, even though it was not our "first choice" of classes. I was willing to pay more than I would have paid for a similar class, again, because of wanting to support this person. However, I'm not exactly a rich person to simple give away money. Even if I might want to, I can't afford this.

However, I was taken aback by her rather stern email that I had to pay for the entire class. I'd be very happy to pay for her single session AND for the materials. I'd be even happy to pay 1/3 of the cost.

If it seems that it is indeed the standard not to get a refund, I will pay in full, but I would like to hear more opinions on this.

Sadly, this person doesn't realise that she is losing much more money long term. I will never sign my daughter into that class or advertise the class as positively as I've done in the past. Not only that, but if it wasn't for my daughter in this class, she wouldn't be getting anything from that spot, as there were simply no interested parties.
post #10 of 40
I'd offer to pay for the first class ($20) and her cost for materials.
post #11 of 40
For some classes you are paying for a whole session because once you commit for that class/time they can't add anyone for those 8 weeks or however many the class is.

I did a pilates class that was like that because it could only hold 5. I had to pay every month whether I went or not and I usually did not. You also had to give 30 days notice when quitting. This was all made clear to me when I signed up though, and I did sign something.
post #12 of 40
Thread Starter 
Quote:
Originally Posted by Rosedotcom View Post
For some classes you are paying for a whole session because once you commit for that class/time they can't add anyone for those 8 weeks or however many the class is.

I did a pilates class that was like that because it could only hold 5. I had to pay every month whether I went or not and I usually did not. You also had to give 30 days notice when quitting. This was all made clear to me when I signed up though, and I did sign something.
So it seems that unrefundable classes would be those in which a participants would take someone else's spot? That would make sense. Except that my daughter didn't take anyone's spot, as the enrollment is at 50% at best.
post #13 of 40
Quote:
I was supposed to pay at the second session, we we were too sick to go. The class is not full, only 3 people are taking it, while there is space for more, so she didn't take a space of anyone else, simply not much interest in this class.
The fact that the class has only 3 children in it, makes it MORE important that you pay for the entire session. Many classes need a minimum number of participants to run, otherwise, it's not cost-effective for the instructor/organization. Without your daughter, she may even be LOSING money on the class if she has to pay for the space or has other costs involved. It's not fair to register for a class and then drop out, the instructor was COUNTING on that money to make the class worth her time, financially-speaking.

Quote:
but if it wasn't for my daughter in this class, she wouldn't be getting anything from that spot, as there were simply no interested part
If it weren't for your daughter in the class, she might not have run the class in the first place. When most people advertise a class, they have a minimum number of participants. I've seen classes cancelled due to lack of interest/not enough participants. It sounds as though they just barely made the minimum with your daughter.
post #14 of 40
Thread Starter 
Quote:
Originally Posted by ameliabedelia View Post
The fact that the class has only 3 children in it, makes it MORE important that you pay for the entire session. Many classes need a minimum number of participants to run, otherwise, it's not cost-effective for the instructor/organization. Without your daughter, she may even be LOSING money on the class if she has to pay for the space or has other costs involved. It's not fair to register for a class and then drop out, the instructor was COUNTING on that money to make the class worth her time, financially-speaking.



If it weren't for your daughter in the class, she might not have run the class in the first place. When most people advertise a class, they have a minimum number of participants. I've seen classes cancelled due to lack of interest/not enough participants. It sounds as though they just barely made the minimum with your daughter.

That's a good point about the minimum, thanks.

Though she runs it out of her house, there's no rental of fascilities involved. Without my daughter she'd be making about $25 per hour...and with her...about $35...So yeah, I can see the difference. But the class is not exactly at a loss either.
post #15 of 40
Sounds normal to me. But I am also surprised that you hadn't already had to pay. Around here, all types of classes, camps, etc. are paid in full beforehand. I might hope for a 50% refund, but wouldn't be surprised if I got none.

My DS did a camp the week of Christmas. 4 days, 3 hours a day for $40. He attended two days and then got very sick. Paying $40 for two days sucked, but asking for a refund never crossed my mind.

Just a question. How many classes did your daughter miss? At first it sounded like a once a week thing for eight weeks. If that is the case, then she had only missed one class when you decided to stop going. She really wouldn't have been that far behind.
post #16 of 40
I think it's typical to expect full payment past a certain date, whether you attended the classes or not.

However, a lot of places like this will definitely apply your money to a future class set even if they won't refund the money. Even if you're not in love with the class or teacher any more, you could still get your money's worth AND do the right thing at the same time.
post #17 of 40
Quote:
Originally Posted by midnightwriter View Post
Well, I only took university courses and continuing ed courses, and they always say (for continuing ed) that you are eligible for a full refund after one class attended, and then for a partial refund after a couple of classes.

I mean, if my child goes to the first class and doesn't like it, I am supposed to pay for the entire 8 sessions? This just seems odd to me. This would be a great way to make money, then. I can advertise for a class, have a poorly conducted first class, and keep the money, with the kids not wanting to come to me anymore.
Depending on what it is, some places offer a free first class. I guess going in, you need to have a very good idea if your child would like the class or not.
post #18 of 40
hopefully she'll learn from this to have a written policy in place so that the next time it happens to her she won't have to be out money. and, to have people pay up front vs allowing them to decide when to pay.
post #19 of 40
Thread Starter 
Quote:
Originally Posted by Bug-a-Boo's Mama View Post
Sounds normal to me. But I am also surprised that you hadn't already had to pay. Around here, all types of classes, camps, etc. are paid in full beforehand. I might hope for a 50% refund, but wouldn't be surprised if I got none.

My DS did a camp the week of Christmas. 4 days, 3 hours a day for $40. He attended two days and then got very sick. Paying $40 for two days sucked, but asking for a refund never crossed my mind.

Just a question. How many classes did your daughter miss? At first it sounded like a once a week thing for eight weeks. If that is the case, then she had only missed one class when you decided to stop going. She really wouldn't have been that far behind.
She attended on class, and missed 3 (well, she hasn't missed the third one yet, but she is sick, and she won't be able to make the third either.)
post #20 of 40
Could you reschedule for a future class?
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Talk Amongst Ourselves
Mothering › Mothering Forums › Mom › Talk Amongst Ourselves › How do refunds usualy work?