I hate Verizon. I could go further on this opinion, but it would be a UAV
STBX and I had DSL and basic phone service with them. It was in my name. When I had to leave him, in August of 2009, I called them and told them that I had a restraining order, so I wasn't willing to come in with him in person to do anything. Is there a way to transfer the account to him without me seeing him, or did I just need to cancel the whole thing?
Well the lady assured me that all I had to do was give her permission to notate the account that STBX could transfer it to his name.
He called a few days later, gave them his SS# and had it put in his name.
I called them twice to confirm this was done. Both times, yes, it was done.
Then I get a collections letter saying that I owed for the month of December of 2009. I was a little miffed, so I called them. I was transferred to 12 people. No one knew who I needed to talk to. And the ones who could have helped me, refused because- get this- MY NAME WASN'T ON THE ACCOUNT
So then why am I getting billed for it?!
So I paid it. And chalked it up to being too stupid not to have just cancelled the whole dang thing in the first place.
STBX coughed up the checks to prove that he had paid all of the bills, including the December bill I was sent to collections for. Also, he proved that the bills were coming in his name, and only his name.
So they got paid for December twice, whatever.
Guess who got yet another collection's notice for December of 09 last month?
And again, the cycle continues. This time my Mom called and got, I think she recorded 13 people. She pretended to be me because, flipping A, I have to WORK. I already spent hours upon hours on hold with people who wouldn't help me.
Bottom line, I am not paying it again. Screw it, my sanity is worth more than a $22 ding on my credit score.
Someone here told me to send a demand letter, I goggled it and I am waiting to see the results of that!
So yeah, I can not stand them.