Oh, that poor family. Of course nothing is right at a time like this, but it's not the point to be perfect. You just want to help.
I would not expect ANYTHING to be coming out of their house right now. They're probably so overwhelmed, and they're probably camped at the hospital. Half the problem, if you want to help, is catching them.
I think the best option would be, like, the parent care kit. One of those re-usable grocery bags containing:
- Water or other non-perishable beverage in bottles.
- Granola bars, pretzels, nuts, or other small snacks in individual packages that won't go bad. Single serving packets of oatmeal.
- Tea bags and packets of cocoa/coffee or other hot drinks.
- Hand lotion, lip balm, travel-sized body wash and mouth wash, toothbrushes, whatever might make them more comfortable.
- Clean socks, clean t-shirts, and if you know them well enough that it's not creepy, clean underwear.
If/when you get hold of them, ask questions - how's the baby, how are they doing, what do they need. Be specific on that last. Can you do laundry or bring them clothes from home? Do they need a hot meal? Are there chores that need to be done at the house - like mowing the lawn or cleaning up the kitchen or bathrooms? Is any family coming in - do they need help getting people at the airport? Are they signed up on something like lotsahelpinghands.com that would let their friends organize and assist without having to bug them about how?