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ANOTHER UPDATE post #30 "That's just trashy" - Page 2

post #21 of 37
Thread Starter 
Thanks so much for your responses. I understand that I can't expect everyone to agree or be educated about breastfeeding, but as representatives of a store for infants and toddlers I would expect to be treated with respect. Actually I think any store I went in to I should be treated with respect.

I am going to write a letter and call tomorrow. I'm going to post a sample letter. Please tell me what you think and if there is anything I should add.

To whom it may concern
I am writing this letter in reference to an incident that occurred at a Carters for Kids store located in the Franklin Mills Mall on May 29th around 3:30pm. I was shopping with my infant son in a Mei Tai carrier, facing me. He became hungry and I proceed to set him up to breastfeed. With this carrier I am able to breastfeed discreetly and hands free. I continued to shop. I noticed some employees near where I was looking. I noted they were employees because they had been discussing how many items of clothing had to be put away after being left up front and one of them said had she had not yet had to work a night shift. Then one of the employees pointed at me and said to the other women something along the lines of "Did you see her?" the other employee looked then looked away and said "Oh. I guess that's ok." The first employee then said, "There is a time and place for that. That's just trashy." The other employee then laughed and nodded in agreement.

I do not think it is alright for customers to be called names. Nor did I expect for a store that caters towards infants and toddlers to be intolerant of discrete breastfeeding. I have shopped at Carters for almost 90% of my son's clothing up until now and have not had an issue before. I had come to love Carters for their quality clothing and fantastic sales. If this is representative of how your company treats its customer and your company's position on breastfeeding then you will lose my patronage.

Sincerely
post #22 of 37
Sorry that happened to you!

I like your letter and hope you send it.

I am just wondering, and maybe I don't know the word you used in this context, but did you mean to write "lose my patronage" at the end of the letter?
post #23 of 37
I would find the store managers name and address it to him/her with a copy of the letter going to corporate.
post #24 of 37
i'd drop the 'discreet' from the 2n d para as it allows them to judge Mamas. good for you for writing!!!
\
nak
post #25 of 37
Quote:
Originally Posted by PatioGardener View Post
i'd drop the 'discreet' from the 2n d para as it allows them to judge Mamas. good for you for writing!!!
\
nak
I agree with this. Also, 'alright' needs to be 'all right.' Other than that, great letter.
post #26 of 37
You go mama! Send that letter! I'm so glad you're letting them know that was not ok. You could also post a review of the store on Yelp too if you're so inclined

Please update when you get a response.
post #27 of 37
I agree to drop the 'discreet', otherwise, great letter, and when you address it to the manager make it obvious that it's also going to corporate (add cc: Carter's Headquarters or something like that)

post #28 of 37
Good for you for writing that letter!
post #29 of 37
Good for you, mama! I'm guessing that Carter's will be glad that you are letting them know about this, because store managers generally DO want to know if their employees are not doing their jobs as well as they should be!
post #30 of 37
Thread Starter 
Well, the letters have been sent( with recommended changes), but not before I called the store to find out the managers name. He was kinda...uncomfortable and didn't know how to respond, But gave me the regional managers CELL phone number.

She was wonderful. She knew the employee I was probably talking about as she had just been hired. She was very upset and went on to tell me about how she breastfed her babies and how she had pumped at work and how wonderful it was and how rude people could be. She asked me to sent the letter and she would do what she could on her end, as well as go and talk to this employee herself, if the employee even remains employee at this point (due to other unprofessional things too.)

She was grateful that I called and said, "my god what if this had gone on and we didn't know"

So I think the response was great, The regional manger said in the six years she was worked with this manger he had never given out her cell phone, So I think they gave appropriate weight to the issue.

Thank you all so much for your input!
post #31 of 37
WOW!!!! What a great response. I am so glad you stepped up and said something.
post #32 of 37
post #33 of 37
I'm so glad you brought this to their attention and even happier that the regional manager was so responsive. I'm sorry you had to deal with the employee's rudeness, but so glad you handled it with assertiveness and grace.

This
Quote:
She was grateful that I called and said, "my god what if this had gone on and we didn't know"
is my favorite part of the manager's response because it demonstrates just how much she disapproves of what the employee said.
post #34 of 37
Good for you for saying something, and what a great response from the regional manager! I'm sorry you had to experience something like this, but hopefully no other mother will because of your bravery in speaking up.
post #35 of 37
Great letter and response!
post #36 of 37


What a great update! Good for you mama!
post #37 of 37
Quote:
Originally Posted by Tiana View Post
Good for you for saying something, and what a great response from the regional manager! I'm sorry you had to experience something like this, but hopefully no other mother will because of your bravery in speaking up.
ITA. I'm so glad you said something, because a lot of people would have been embarrassed and offended and left it at that (maybe even myself included). I'm so glad you got the positive response from the regional manager.

How could feeding a baby ever be considered "trashy?" It baffles me.
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