One of the strap that tighten the padded arm bands just broke while I was carrying DD. It ripped off about 4 inches from the buckle. Otherwise the arm band may have opened with DD inside.
We called the company the first women became rather unpleasant. "That never ever happens, it must have been damaged" bla bla bitch! Then after I complained she hung up!!! We called back to talk to the supervisor. She didn't do sh..it either. The carrier is no longer in warranty. They tell me to take to a seamstress. I say what about the other strap. I am really pissed. They don't stand by the safety of their products. They basically implied it was something I did. "Some people have them for 7 years" So what MINE didn't last. Did I say I am pissed. After talking to supervisor (owner?) I need to call back (yes, I am suppose to call them) in 1.5 weeks to see if they have any used ones available which she will then give me a discount on. I could also get 20% off a new one. I am so mad. Their lame product is now costing me extra money. And the worst is that now I feel so pissed off. Also, I feel like I would rather NOT get a second Ergo but we can't afford the $100 or more for a new one of another brand.
We called the company the first women became rather unpleasant. "That never ever happens, it must have been damaged" bla bla bitch! Then after I complained she hung up!!! We called back to talk to the supervisor. She didn't do sh..it either. The carrier is no longer in warranty. They tell me to take to a seamstress. I say what about the other strap. I am really pissed. They don't stand by the safety of their products. They basically implied it was something I did. "Some people have them for 7 years" So what MINE didn't last. Did I say I am pissed. After talking to supervisor (owner?) I need to call back (yes, I am suppose to call them) in 1.5 weeks to see if they have any used ones available which she will then give me a discount on. I could also get 20% off a new one. I am so mad. Their lame product is now costing me extra money. And the worst is that now I feel so pissed off. Also, I feel like I would rather NOT get a second Ergo but we can't afford the $100 or more for a new one of another brand.
