We're luckily not counting on unemployment, but I got a letter from DHS today. I sent in a form on Monday asking for help with our shutoff notice on the electric bill. We were being shut off for $147. I had to send in pay stubs and so on, too, with the form. The letter today says not only did they pay our ENTIRE balance with the electric company ($302), but she also adjusted our income in the system because it's a little lower than our recert showed a couple of months ago. DH's copay on his medical went way down and our FS benefits went up like $10. I could NOT believe it! I called my worker (and she answered the phone! Again!) and asked her if there was anyone I could talk to to tell them what WONDERFUL job she is doing. I told her I'd write a letter to her supervisor if she wanted. She said it's just because she's new, so she doesn't have a huge case load (like I thought), but I made sure to thank her again and again. I hope I made her week.