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If a price comes up wrong...do you always say something

post #1 of 31
8/15/10 at 5:54pm
Thread Starter 
I was made out to look like a total ass today at the grocery store and I'm pissed.

I was buying school supplies that were on clearance and some pencil crayons came up at 86 cents rather than 80 cents. I told the cashier and she rolls her eyes and calls the supervisor for an override. Even though all of the tags in front of the pencil crayons said 80 cents, she said that the price was supposed to be 86 cents. The supervisor and cashier both snickered and tolled their eyes over the 18 cents that I got back on the 3 packages, and did so loudly in front of other customers. I was already having a bad day thinking of our finances and I couldn't help but cry when I got in my vehicle. Really.....nobody should be made to feel like that.

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post #2 of 31
8/15/10 at 6:03pm
Don't feel bad. Yes, I always say something, and I'll wait for them to do a pricecheck, etc. It's their error, and they should have apologized for it!
I can't believe they treated you that way! I'd be pissed!
post #3 of 31
8/15/10 at 6:04pm
In Canada most major stores are part of the Scanner Price Accuracy Voluntary Code. (Obviously it's voluntary.) If the item is less than $10 and comes up wrong, you get it for free. If it's more than $10, you get $10 off.

So you'd better believe I bring it up.
post #4 of 31
8/15/10 at 6:25pm
Thread Starter 
Quote:
Originally Posted by GuildJenn View Post
In Canada most major stores are part of the Scanner Price Accuracy Voluntary Code. (Obviously it's voluntary.) If the item is less than $10 and comes up wrong, you get it for free. If it's more than $10, you get $10 off.

So you'd better believe I bring it up.
Yes, but since the codes didn't match, they wouldn't give me them for free.
post #5 of 31
8/15/10 at 6:54pm
Don't feel bad. I'm sorry that they acted scornful in front of you, that's so unfair

I mean, to me .18 actually is *something* If I can scrounge up 18 cents five times, I'll have a dollar to buy my son an ice cream cone, which is cause for celebration.

People just don't realize that if you are tracking things that closely, it's because it makes a difference to you.
post #6 of 31
8/15/10 at 7:09pm
I do most of the time and sometimes I bet the cashier is thinking I am a total tightwad, but I have NEVER had one act like it though. Like the PP said it is all about how many times you save that six cents!
post #7 of 31
8/15/10 at 7:21pm
Not only do I say something, but I WAIT until I've paid. Then go to the customer service desk and show that they rang up wrong. You get the difference back, plus $5 for their computer screw up. THAT would have made you feel better today...
post #8 of 31
8/15/10 at 7:25pm
Like gabbyraja, I get my $5. We check these things regularly. I don't like the idea of stores making extra money off of me when they're already making a lot to begin with, I refuse to pay more for something that has been marked a certain price. Even if it is only a few cents - they probably figure that enough people won't care or notice a few cents difference but they can make a lot of money that way from the people who don't care or don't notice a difference...
post #9 of 31
8/15/10 at 7:29pm
What jerks! Yes, I almost always bring it up. If my kids are screeching and running around like rabid animals, I might pass if it's too small an amount, but otherwise I do say something.
post #10 of 31
8/15/10 at 7:31pm
I'm so sorry you were made to feel badly! I would complain to management about how I was treated, if I were you.

To answer your question, YES! I don't care if it is a $5 or 5 cent mistake, I mention it. It is the principal of it, IMO. If a store's computer rings up an item 5 cents in their favor for 100 customers, the store makes $5 off of the customers. That is wrong.
post #11 of 31
8/15/10 at 7:34pm
Yup, I do it every time. My store gives you a refund and a dollar for your trouble on the first item, and then adjusts the price on all of the other items if you buy more than one.
post #12 of 31
8/15/10 at 7:35pm
If I notice, I definitely bring it up. Sure, it's only 18c, but those add up!

I am so sorry the cashier and manager were so rude to you. In your shoes, I might consider a complaint to someone higher up.
post #13 of 31
8/15/10 at 7:37pm
It would be rare for me to even notice (possibly after I get home if I happen to look at the receipt), but there's no reason you should have been made to feel bad.
post #14 of 31
8/15/10 at 7:40pm
At some point I read about research that was done about this. The researchers went into a variety of stores over a certain period of time, and kept track of how many times and by how much they were over or undercharged. There were a surprising number of pricing errors, and they were overwhelmingly in favour of the store. When they added up all those errors, the stores were taking in big money over time. Made you wonder whether they were, in fact, errors. So it's not just your 18 cents, it's millions of 18 cents. Absolutely tell them.
post #15 of 31
8/15/10 at 7:43pm
If I catch it while they are ringing it up, I absolutley say something. If I don't catch it until after I am done with my order, what I do about it depends on how much all together.

So in the example in the OP, at the register, I would have said something, but afterwards, it's likely not worth my time to head to the CS desk for $0.18...now if the stores around here gave out $5 for mistakes like that, I would TOTALLY head to the desk.
post #16 of 31
8/15/10 at 8:13pm
I always say something!

Money is money and I bet the sales staff that made you feel bad would drive an extra block to save 8 cents or even 2 cents off a gallon/liter of gas so shame on them for being rude AND for being hypocrites.

I'd write a letter to the store/company. That is inexcusable.
post #17 of 31
8/15/10 at 8:35pm
I always say something. I would write/call the stores main customer service line and complain about the way you were treated too. I have done that on any number of occasions too. I work in a customer serviceish industry and I do my dardest to make sure everyone is treated with respect. So you can be darned sure if I don't get treated the same way I let someone know. And in 12 years in my position, I have only needed to hang up on someone once
post #18 of 31
8/15/10 at 9:33pm
The scanning code thing isn't voluntary here, it's mandatory. Darn right I say something every time. I get lots of items free.
post #19 of 31
8/15/10 at 9:41pm
Gosh wish we had the scanning code accuracy thing here. I call attention to pricing errors anyway (though I might not bother for $0.18), and I call attention to bad behavior, too.
post #20 of 31
8/15/10 at 9:50pm
Quote:
Originally Posted by babygrant View Post
Yes, but since the codes didn't match, they wouldn't give me them for free.
IME it doesn't matter if the code was wrong, the price on the shelf was wrong, whatever, as long as you can prove you were expecting it at a lower price, they give you back your money (love getting free stuff!)

I find there are a couple stores that I tend to check my receipt, sometimes before walking out of the place. One store, I think it's because they have a revolving door of students working for them so things aren't placed correctly etc. The other, I'm 99% sure it's done on purpose.

Sorry they treated you so awful.
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