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Return the shoes or not? - Page 2

post #21 of 24
10/5/10 at 4:20pm
If they have a lifetime guarantee and you are the original owner, I say you should invoke the guarantee.
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post #22 of 24
10/5/10 at 7:04pm
I live in Maine and believe me almost everyone here will return a Bean item if they are not satisfied, its not a big deal at all.
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post #23 of 24
10/5/10 at 7:42pm
I once mentioned on the phone when ordering something else from LLB that the backpack I bought years ago there had a broken zipper. The woman insisted that I send it back asap and they put a new zipper in it, no charge. Seriously, those folks are super nice about this sort of thing.
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post #24 of 24
10/5/10 at 8:36pm
Quote:
Originally Posted by atobols View Post
I decided to return them and I already have them boxed up and ready to go.

LL Bean has a 100% satisfaction guarantee rather than a lifetime guarantee. I thought about it and I'm not 100% satisfied. I'm 80% satisfied. I really think a pair of shoes should last 10 years when taken care of and rarely worn.
I agree with your 2nd paragraph!

Unless you stored them in the garage (maybe..) or outside (definitely not good!), then I see no reason they should be as worn out as they are from what you described!
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