
http://www.psychologytoday.com/blog/...ng-camaraderie
I've cut a lot of this out in an effort to get under 100 words (copyright laws). Hopefully this will entice you to read the full article.

| 1. CREATE A SPACE Take a deep calming breath and interrupt the dispute as early as possible in its cycle, if you believe it is escalating. Create a physical or emotional space between them, if needed. 2. MUTUAL UNDERSTANDING ...Your tools for this phase are simply: "What do you want X to know?" "What do you hear Y saying?" "Is that it?" 3. ACTION PLAN ... you get THEM to problem solve while you sit back and enjoy.... Your tools for this phase are simply: "Does anyone have any ideas for how to solve this issue?" "Does that work for you?" |







thank you very much.



