I placed our second order with Flicker N Suds on 11/29. In our confirmation email we were told she could "get these poured this week and hopefully have them shipped within 2 weeks." We paid the total and waited. We did not receive that shipment until mid January.
End of January we immediately ordered again and paid on Feb. 7th in hopes that we would not run out. Again we were told it would be shipping in two weeks. As of 3/25 our items had not shipped. We emailed flicker-n-suds and asked for a tracking number or full refund.
On 3/25 our WOW was put up for sale in the flicker-n-suds website, however no refund was issued. We were told she would refund in the next few days. So at this point she is selling products we paid for, and has not compensated us in any way.
I would not do business with her again, but will update if/when we receive our refund.
ETA : After she sold out her stock she did send us our refund. & that order dates stated above are dates that we PAID not ordered. Regardless of what her site said, her emails to us said 2 weeks... and was never delivered promptly. Nor did we receive shipping totals as she stated in her post below.
End of January we immediately ordered again and paid on Feb. 7th in hopes that we would not run out. Again we were told it would be shipping in two weeks. As of 3/25 our items had not shipped. We emailed flicker-n-suds and asked for a tracking number or full refund.
On 3/25 our WOW was put up for sale in the flicker-n-suds website, however no refund was issued. We were told she would refund in the next few days. So at this point she is selling products we paid for, and has not compensated us in any way.
I would not do business with her again, but will update if/when we receive our refund.
ETA : After she sold out her stock she did send us our refund. & that order dates stated above are dates that we PAID not ordered. Regardless of what her site said, her emails to us said 2 weeks... and was never delivered promptly. Nor did we receive shipping totals as she stated in her post below.
to Sherry I am very pleased with the WOW soaps and hope that Sherry continues to wholesale these awesome soaps. 
I assumed I wouldn't be able to return it since it was a custom order but she has been awesome about it and is offereing a full refund.
) but I was going to return it anyways since I am returning the soaker. I do have one of her WOW bars that I got off of the TP when she was out of stock and I 
. Now, my previous orders took about a month to arrive (instock), so I wasn't expecting it to arrive that week or anything. So, since my order was a custom order, I assumed it would take about 1 and 1/2 months to arrive (around mid June-ish). Around that time (6/21) I emailed Sherry to see how things were coming along. My soap was finished 
, and needed 4 days to dry out because it was humid at her place. I also cancelled my WOW order with her that day (only because I stopped using wool), which she was very cool about and said she'd refund me later. My invoice stated that my shipping price was $4.75 (which I had payed for along with my order already- paypal), yet she thought it would cost her more than that and she requested that I pay her the difference once the package arrived. So, once I would get the soap, she wanted me to let her know the shipping price so she could subtract the difference from my liquid WOW refund. I had not heard from her about whether or not my soap had been mailed later that week, so on July 30th, I asked if it was on it's way. I was told my order was sent out 2 weeks ago (7/16)- yay! Unfortunately, she didn't think she had my delivery confirmation because her printer ran out of ink that day. Two days later she informed me that she indeed could not find my delivery confirmation. Luckily she had made another batch of my exact soap the day before I emailed her 
. It was explained to me that the soap had not finished curing (she said it normally takes 4-6 weeks, but to let it sit for at least 1 week), and instructed me on how to let it sit out and for how long, etc. She told me she'd email me the delivery confirmation # (I never recieved it, which was fine, I didn't ask for it anyway). I was asked that if I recieve the 1st package she had sent, to either 'return to sender' or just keep it. She assumed it would end up back at her place damaged because that's happened to her alot lately. She let me know that if the hurricane didn't hit her town, she'd go to the PO that day. On 8/9, I emailed to see if my soap was sent out yet. She let me know "It went parcel post and DC" the previous week 
! The shipping was $1.52 more than I had initially paid, which was deducted from my WOW refund. The loaf of soap was banged up all along the edges. It was wrapped well (wrapped in a paper towel, then in bubble wrap), but I guess since it wasn't cured yet, it was soft enough to get damaged.. these things can happen. I recieved a free bar of soap and 2 votive candles with the loaf.
I hope her son is feeling better, and I wish her luck with her new store.
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