DIRECTV offering refunds amid accusations of unfair practices

[KatWrangler]

http://www.msnbc.msn.com/id/40841730/ns/business-consumerman/ 

 

DIRECTV has agreed to resolve complaints already filed about problems that took place after January 1, 2007. Unhappy customers are eligible for a refund or other relief. Those who have not formally complained have until June 9, 2011 to do so with their state attorney general or consumer protection office. For Washington state residents the deadline is May 31, 2011. If the company cannot resolve the complaint, the consumer can take their case to a claims administrator who will issue a decision.  

 Woo Hoo!  It is about time!

[Nitenites]

Thanks for posting this. Our contract with them was extended when they replaced THEIR defective DVR. So they provide the customer with sub-par equipment, and then when that equipment needs to be replaced, the company makes money by lengthening the contract. Shady, shady! We've since ended the contract, and I won't go back to them.