I, too, have been recently burned by Jeanne Barajas from Snug Tuck Pillow in Arcadia, CA. I ordered a pillow in September 2011 (and paid for it then too) and still have not received it. I have e-mailed her a dozen times, called her 5 times, all with no response. I would try to get your money back since you just ordered it recently. I am looking into having my bank get back the funds for me...not sure if I can still do that since it's been so long. I paid with a debit/credit card. I am extremely frustrated with this situation. I ordered a Snug Tuck Pillow from Jeanne about 3 years ago and had a great experience and absolutely LOVE the pillow. We had another child and we needed another one. Obviously, I had no qualms with re-ordering since I was so pleased with my first transaction. I have a bad feeling that my $72 is gone. Not sure what else I can do...any suggestions would be appreciated. Also, I don't have any alternatives to the Snug Tuck Pillow to suggest for you...sorry.
snug tuck pillow out of business? Alternative? - Page 2
We have one for sale right now on Craigslist if anyones interested. We are happy with it, but our daughter is old enough now she dosen't need it anymore. It's in perfect condition. We are in the Seattle area, so we'd have to ship it if you were not able to pick up. That would be an additional expense.
Me too! I ordered an XL one Sept.17th & haven't received at all, or any refund. She won't respond to e-mails or phone calls either. Except one time about 2 months ago & she said that the elastic was back-ordered, but that I should be getting it in a couple days. I was even going to order two at the time, but thought I'd wait to be sure of the sizing first! Maybe I could make one out of those over-sized pool noodles? Any one have any better ideas? If anyone finally receives their pillow please let us know.
Edited by Lotus33 - 1/17/12 at 12:02pm
For those who paid and didn't receive your pillows, open a dispute with your credit card company, even if it's been a while. I ordered mine in Sept. and opened the dispute in Nov/Dec and just got credited $95.
Maybe Jean went into this with good intentions, but IMO it is absolutely stealing if you cannot provide the product they paid for. She should be refunding people, not ignoring them.
I'm really sorry to hear that other people are still having issues with this. I was burnt by her back in the fall and in the time it took to get my pillow (close to 12 weeks, if I recall correctly) my daughter managed to fall out of bed at least twice -- possibly three times. I never received an apology or a discount for the amount of time it took, only excuses about the suppliers for the bolster pillows (which could come from anywhere, really -- she was BSing me) and the fasteners (which I could buy at Michaels). I don't know what her story is, but it took my threatening twice to open a dispute with American Express before she said it had been shipped and then it still took three weeks to arrive.
Apparently she ships by pony express.
Sadly her product is excellent but she is not a trustworthy businessperson. I would like nothing more than for a large company with better resources to take on the mantle of building these cosleeping pillows because the reality is that the pillow has been a lifesaver for us, but I will never, ever do business with her again and I don't recommend that ANYONE do business with Jeanne Barajas of Snug Tuck pillow.
FYI, here is my original post on the issue. I urge all of you to tweet and post about this to all social media sites as well. http://www.mothering.com/community/t/1318429/snug-tuck-pillow-more-issues