I'm stumped :) The issues are so varied and broad and fundamental. What we probably really want to do is reward good intent and punish laziness (meritocracy), but you can't define that by objective measures. You can't objectively have a system that can spot this family as needing just a little more help and then they are all set, and that family as going through a seriously hard time and needing extra support, and the other family as being lazy butts trying to screw the system for all it's worth.
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I think the issues are broader, cultural, social. We have racism, and that absolutely does affect the social services system. We have sexism. We have health care problems in our country. We have an unsustainable economy. We have a workforce that has been systematically de-skilled based on the German model. The meaning of our work has been utterly excised. We have a problem with families breaking up. We seem to have a national depression of some sort which is affecting a majority of our nation - I'm talking about a physical depression, not economic here. Whether that's due to society, food, chemicals, emotions, whatever, it has a big impact on our social support system. We have a generational issue, with a huge baby boom population retiring. We have an election system that makes it impossible for our leaders to make real change. Mass media that paints us an ureal picture of life in America. We have anger toward the establishment, kids graduating (or not) high school angry at the bs they were taught and opting out of the conventional lifestyle. We have drugs. We have abuse.
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So, yeah, I have no magic band-aid for the social support system.