I know that the office staff is working very hard to work their way through their email volume right now. If you've already emailed and not gotten a timely response, please call 800-984-8116 begin_of_the_skype_highlighting 800-984-8116 end_of_the_skype_highlighting. They have the authority to make things right for you to make sure you are satisfied, but I do not. So, it's going to be very important for you to work this out directly with those who are empowered to make customer service decisions. Sarah and Simone can both assist subscribers and advertisers:
Thanks so much for your understanding.
I heard back and Mothering is keeping the money advertisers paid even though the ads will not be printed. I'm still hoping that this is not really what is going to happen as it seems really unlike what a company like Mothering would do to small WAHMs and small businesses who put so much trust in Mothering. And who are not in the position to be able to lose money like that for ads they won't receive. At first we weren't even offered a refund. We were told sorry no refunds and oh you can sign up for online advertising at 50% off if you'd like. But, last night I was at least offered online advertising for what I paid for print --- but not for everything I paid for print that I didn't get. So, I'm still seeking other options to retrieve the funds we paid Mothering since we won't be getting what we paid for. I sooo wish I could just mourn the loss of Mothering Magazine without now also having to worry that I'm about to loose a lot of money because Mothering is not refunding those they promised ads to when they took the payments.