I work for a bank. All of our ATMs have very up-to-date technology inside of them. We also have to have network support for them and a team of employees who can fix them. For those not attached to branches, we must pay a third party to retrieve deposits and add new funds to the ATMs. We have to pay for that.
Does your bank have a customer service line? They have to pay for the automated system, the telephone lines, the calls, the employees paychecks, the light bill, the rent on the building the employees are in, for the hold music, for the language line interpretation services. We have to pay for every computer being used and for tech guys to keep them running.
Your bank has branches... We have to pay for lights, water, employees in all of those branches.
Does your bank have online banking or bill pay? We have to pay to maintain that website and provide those services.
It is expensive to run a bank, especially a bank that offers 24/7 customer service, lots of branches, online banking, free bill pay, lots of ATMs, etc. The more conveniences your bank offers you, the more it is spending on you.
You don't bank with us. You bank with one of our competitors. We're not earning any money off of you. But you want us to give you some of our money, from our ATM, that we put up there for our clients, who we do make money off of. Even though we're not your bank, we're going to provide you access to your account through our customers' machines and services.
And we just can't afford to only charge a buck or two anymore now that people can opt out of overdraft services for ATM & everyday debit card transactions. We can't give you all of these conveniences for free or for cheap anymore, and we worry more about saving our clients money than our nonclients.
Don't get me wrong... I know overdraft fees suck, and the banking industry needs a makeover. But that's why the fees have gone up. My bank hasn't changed it's fee, but has recently instituted minimum activity requirements to avoid a small monthly maintenance fee. No one likes it...but we have to stay solvent and still provide convenient services to clients.
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