I just found out I am 7 weeks pregnant so I google reviews on UPMC midwives and read great things so I called last week to make our first appointment with them. They weren't able to see me until almost 3 weeks later but that was fine with me - I was just excited to make my first prenatal appointment ever.
Today I woke up to spotting/bleeding and was pretty concerned. I called the midwives to see if I could come in sooner for a blood test, ultrasound, something to reassure me that I wasn't having a miscarriage or low on progesterone which is easily fixable.
I work in the same building as the midwives and was at magee when I made the call to them. The medical secretary quickly got a nurse/midwife for me after I explained my situation. Apparently a nurse/midwife named Cara told me they couldn't do anything to help me because I 'wasn't a patient'. I was told to go the ER if I soak through a sanitary pad and pretty much a 'welp, good luck - you're not our problem'. I cried at work alone in a room wondering if I was miscarrying or would be soon thereafter.
An hour later I decided to call my fertility doctor whom I have a patient relationship with, also at UPMC Magee. They couldn't help me either because I had gotten pregnant without their help (we tried clomid with them for 2 months after trying for 6 months, took a break from it and then became pregnant with this baby). I cried even harder again alone in a room wondering why I couldn't get help from any of the docs/midwives/nurses that I had or have been forming relationships with.
I haven't seen my regular gyne because I had moved, changed insurances, etc. I was in no man's land today and everyone at UPMC could've cared less. Beware. They really don't care.