Graco Nautilus - defect with harness clip

[yamilee21]

The plastic backing on one of the metal clips that inserts into the bottom buckle broke off on our Graco Nautilus. I am posting because I am disturbed by the conversation I had with the Graco representative I spoke with when I called to find out 1) how to replace this part, and 2) whether the seat was still safe to use. Basically, the representative indicated that this part is known to break off but cannot be replaced alone, an entire replacement harness must be purchased instead; and the seat is not safe to use with this broken part. However, replacement harnesses are currently out of stock and may not become available again until June. When I asked what car seat users were supposed to do in the meantime, the representative had a nonchalant attitude, boiling down to, "Too bad... you are on your own." This is unacceptable... if Graco is aware that this is a problem with the seat, and does not recommend using the seat with the broken part, how can replacement harnesses not be available?

Has anyone else had this problem with a Nautilus? The particular model I have is 8J00RSE, and does not appear to have been subject to any recalls thus far.

[alegna]

yikes!  That is worrisome.  I've not heard of that before, but listing to hear if others have.

-Angela

[DahliaRW]

I would call back and ask to speak to the supervisor.