Ultimate Spelling Power--a scam?

[midnightwriter]

I was looking for a simple spelling software for DD, and thought that Ulimate Spelling looked decent. http://www.ultimatespelling.com/ Mainly I liked their screenshots--that the words were integrated in different ways, with a visual, synonym map and definition easily accessible on the same page.

I couldn't find any unbiased reviews, but thought I'd try it, as they offer a refund.

The moment I saw the program, I knew the quality just wasn't good. Simple things, like no 'stop' button to stop the audio. The program is not child-user friendly. And it is not in any way better than spellingcity.com, which is free and easier to use.

When I was placing the order, a tiny red warning flag for me was that the site is designed as an infomercial site. So I WAS suspicious. But then I thought, it is SPELLING, for goodness sake. They can't be duping people using SPELLING!  Right? Well, I'm not sure.

I requested the refund via email, and got a response that maybe I would like their extended warranty.

I replied that no, I wanted the refund. And got a response that maybe they could do something else for me?

I replied that no, I wanted the refund. I was told that I could complete a form, and that I should use my RBS number as my user id number. Well, after checking all my correspondence with them, I don't have either an RBS number or a user ID number, and not even an order number!

Then I called them. The person on the phone said he wasn't dealing with refunds, only with orders, and couldn't really help me.

Does it look like a scam? How was I supposed to know it was scam (i.e. what did I miss and why I shouldn't have ordered?) Is there anything else that I can do? Anyone used it? Dealt with them?

Thanks,

Scammed and confused

ETA: oh, and when I was installing it, my computer asked me to reconsider as it didn't recognise the publisher. Maybe I should've paid attention to it? I am running my antivirus now.

[midnightwriter]

I finally received an email saying that I will receive my refund in 4 weeks. I wrote it on my calendar, but I'm not holding my breath. I'll post here to update...in case anyone later finds this thread.

[midnightwriter]

In the interest of fairness--right after I posted the post above, I received an email that the refund was processed, and that I should see it on my next credit card statement. So this was significantly faster, than originally stated. I will update when I receive the refund. I hope it will go smoothly. So maybe it is not a scam after all, but the company is not easy to deal with, and the program seriously lacks quality.