Dress seller calls customer a joke, says "do not WASTE our time".

[journeymom]

This is simply the rudest example of retail snobbery I've ever read about.  Sure, the store can reserve the right to refuse service to anyone.  It's just nasty to do so in such a hurtful way. 

http://consumerist.com/2011/10/australian-store-replies-to-complaint-by-being-like-suck-it-we-dont-care.html

There is always two sides to a story.  With these stories I usually look between the lines for hints of the customer's bad behavior.  This time I can't discern anything like that.  But the manager's letter praising the employee's stunningly rude behavior takes the issue to a whole other level that doesn't even require the customer's sad experience to condemn the retailer. 

What bothers me about this is that these people value their esthetic over basic human decency.  I'm not impressed that their espoused clientele is the likes of Kim Kardashian. Gag.  But that doesn't matter. They can sell whatever goofy stuff they want to, they just shouldn't treat their fellow humans like that.  It betrays such a shallow, empty soul. 

Edited by journeymom - 10/5/11 at 9:50am

[Storm Bride]

The picture that accompanied the article showed a "closing sale - 90% off" sign on the side of the store. I wonder if they're going under, and just don't care, anymore?

Either way, the letter from the manager was appalling. And, yes - the fact that he consistently used "whom", where he should have used "who", in an apparent attempt to seem more sophisticated, did make it even worse, imo. (We won't even get into his comma fetish.)

[LynnS6]

OK, I love how they kept misusing 'whom' as well. If they were as upscale as they claim, they would know that "Chris whom served you is a qualified stylist whom has a sixth sense for fashion" is WRONG WRONG WRONG. Chris is the actor in the both of the clauses, and it should be WHO both places.

[journeymom]

I thought so! I thought that whom sounded off. I should have trusted my first impression.

[TiredX2]

OP: I love your punny title!

[journeymom]

Originally Posted by TiredX2 

OP: I love your punny title!

  Doh!  I will go to my grave never remembering when to use those homophones.

[katelove]

There has been some speculation that it may all be a publicity stunt. Nothing confirmed though.

[TiredX2]

Originally Posted by journeymom 

  Doh!  I will go to my grave never remembering when to use those homophones.

AHHHH, you changed it.  It was totally funny what with the fashion angle!