This is simply the rudest example of retail snobbery I've ever read about. Sure, the store can reserve the right to refuse service to anyone. It's just nasty to do so in such a hurtful way.
There is always two sides to a story. With these stories I usually look between the lines for hints of the customer's bad behavior. This time I can't discern anything like that. But the manager's letter praising the employee's stunningly rude behavior takes the issue to a whole other level that doesn't even require the customer's sad experience to condemn the retailer.
What bothers me about this is that these people value their esthetic over basic human decency. I'm not impressed that their espoused clientele is the likes of Kim Kardashian. Gag. But that doesn't matter. They can sell whatever goofy stuff they want to, they just shouldn't treat their fellow humans like that. It betrays such a shallow, empty soul.
Edited by journeymom - 10/5/11 at 9:50am