Hello! We are new here and wanted to share a little info on the experience we have been getting from NW. Yes, all of you are right in the fact that sperm banks are very limited out there that actually send sperm to the home. For the comfort of having this done in our home outweighed the neg. customer service at times that we get. Anyone who is going this route to order, please plan ahead. The process of paper work etc took weeks! After logging into our account it always said processed however days later I would get an email asking for more info. Even to order donor profiles/pics took some time.
As far as the customer service, I got scared when I would call their 1800 number just to get a voice mail. I started to think oh my where am I sending my info and money too or worse what type of donors/clinic is this. I'm happy to say that after several attempts to contact a person they actually called me back to answer every question I had. My partner and I will be ordering this week in hopes to have a bundle of joy shortly. I can honestly say that I feel comfortable at this point with NW.
On a sidenote, I wished they would require all open donors to have a photo. That was a must for my partner and I.