Sounds like the original problem has been solved, but I thought I would add this for others in a similar boat:
My health insurance co told me three different things over the phone while I was pregnant & planning a homebirth with CNM's in Maryland: yes, no, and maybe (maybe was that once they said they'd cover a birthcenter but not a home birth

: ). So I wrote them a letter, and they wrote me a letter which again totally failed to give a clear answer.
BUT - I also sent a copy of my letter to the state agency responsible for oversight of health insurance companies. When I got the insurance co's non-answer back in writing and found that there was no way to clarify it with them over the phone (you can't talk to the people who write letters or write letters to the peope who answer phones!) I called the state agency.
The insurance company had written them a letter which did answer the question! They sent a copy to me, which I had the midwives put in my file so that had there been any problem, we would have had documentation of the insurance co's agreement to pay.
And they did pay. But why, oh why couldn't they have just told me that in the first place?
