When I first wanted to get into CDing, before we went organic, I bought a pack of a dozen AIOs, some doublers and wipes from LLs.
As stated in the auction, it took a few weeks for her to make and ship them. When they arrived, I was very disappointed. Per her "money back guarantee" I wrote a nice letter explaining that these dipes would not work for me, and requesting a refund.
I received a very unprofessional, defensive reply, and the terse statement that my refund would take 4-6 weeks to process.
After waiting 7 weeks, I wrote her a polite inquiry on the status of my refund. Since the paypal refund window had passed, she sent it to me as a payment, which I had to pay fees on.
Additionally, she deducted her ebay and paypal fees. Nowhere in her money back guarantee did it state that she would deduct her ebay and paypal fees, only that I would be responsible for shipping.
All these fees amounted to me being shorted approximately $13 from the money I was due. I respectfully wrote to her once again, explaining my position, and refunded the "refund," requesting that it at least be sent to my funded PP addy.
She never responded to my note, and about a week later, again refunded the same amount to my CC PP addy, causing me to lose fees, and charging me HER PP and ebay fees. No note, no explanation.
I found her conduct unprofessional to the extreme. Not impressed with the product or the service, and would steer anyone far, far away.
After purchasing, I took a closer look at her feedback record and found that a lot of the positives aren't really positive, and that when someone dares to leave a neg or neutral, she leaves emotionally charged retaliatory feedback. Had I noticed this before, I would have saved myself a lot of money and aggravation.