Originally Posted by earthenware
There is such a goldmine waiting for the first brick & mortar fabric chain that actually trains their staff with *gasp* product knowledge!
I think it is going to be a long wait. But everything does go in cycles, so it will likely come to pass. Hopefully in my lifetime.
Most of the comments really sum it up. But I don't think a store who sells shoddy quality stuff is going to really care about customer service or salesperson training. I know everyone talks about how bad Hancocks is, but for a while at least there was some better quality things mixed in. I knew it was going downhill a couple months ago when I saw the table of "bargain fabrics" or whatever they call it - not the big tables of flatfolds they used to have, but now bolts that are see-through cotton and run about $2 a yard. I went in again a couple days ago for something, and I will not go back. Almost the whole store is switched over. The stuff is so cheaply made and I'm not going to spend my time making something to save $1 or so (by using the cheaper stuff they now have vs what they had before) and have it fall apart. I felt like I was in JoAnn's - both with the way the salespeople acted and with what they had on their (dirty) shelves.
Many years ago I lived in a small town and was talking with the owner of a private-owned fabric store about her prices and fabrics. She had the best stuff there, but it was definitely more expensive than the chains. She showed me some fabric that she carried and the JoAnn's about 45 minutes away had the exact same print. The problem for her was JoAnn's was so much cheaper that people would drive there to save money (never mind the money and time spent to get there). BUT the fabric on which that print was stamped was a GOOD quality one. The JoAnn's fabric was cheap and would not last. So her problem (and she eventually had to close her shop) was that people thought they could get the same thing for cheaper at JoAnn's. Yes, cheaper, but not the same thing. (I actually got to feel both b/c I went to JoAnn's to see what she was talking about.)
I pretty much go to JoAnn's for half priced notions and thread if I happen to be driving in that direction. I really don't like it there. I know they are only selling what people will buy, but it is all fleece and poorly made products. I don't want them to think they are "getting it right". Cheap quality, understaffed, dust bunnies everywhere... I've got to think many of those ladies (and some men) would behave differently in a better environment.
There is one good local chain left here and they still have decent things. I'm only shopping there now. Hopefully they can stay in business.