Mothering › Mothering Discussion Forums › The Kitchen Sink › Arts & Crafts › UPDATE! HANDPAINTEDYARN.COM - has anyone had problems with them?
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UPDATE! HANDPAINTEDYARN.COM - has anyone had problems with them?

post #1 of 55
11/10/06 at 4:29pm
Thread Starter 
i ordered some yarn from them last months and it came SUPER fast..like 3 days after my paypal was sent. everything was beautiful!! but one of the colourways was pretty different than what they show on the website.. i emailed the contact and never got a reply.. but i let it slide because i really liked te colour anyways, and it was in the discount section..so less $ than it would have been normally.

i got a recipt in my email listing the cost of yarn and shipping and what exactly i ordered ..

i ordered some more last week..2 orders actually because im doing some costom stuff and i'd already made an order for yarn, then someone asked for something different so i ordered again asking him to merge the 2 together...he didnt reply again to my email.
the yarn came this morning..again super fast.. but it didnt come with an invoice (neither did the first) and from my calculations im out 4 skeins of yarn..or $24.00 or something. so im not sure if he merged the orders or not..

i recieved no recipt from handpainteyarn in my email this time..

the thing is.. i didnt write down how many skeins i actually ordered(because i expected to get a recipt!)..im sure i put it in the paypal notes but i cant find it now.. it does say how much the total yarn cost is and then how much the shipping is in total for both orders in the paypal recipt..which is what my calculations are from..

i emailed them about this.. but im not sur if they will reply since the last 4 emails ive sent havnt been replied to..

so just wondering if anyone else has had transactions with them and if they got responses to questions or concerns.

i LOVE this yarn and i really want to keep buying from them, but i want to have good communcation with them. and i dont want to be out money.
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post #2 of 55
11/10/06 at 4:53pm
ugh. that really stinks. hope they are still planning on sending the rest of your yarn:
post #3 of 55
11/10/06 at 7:50pm
Yes -- they are notoriously hit and miss. I once dealt with a situation where they had my money and I had no product for more than 6 months. (And this was a large order.)
post #4 of 55
11/10/06 at 8:32pm
Thread Starter 
Quote:
Originally Posted by Artisan View Post
Yes -- they are notoriously hit and miss. I once dealt with a situation where they had my money and I had no product for more than 6 months. (And this was a large order.)

did you eventually get it?
post #5 of 55
11/10/06 at 9:48pm
I thought you could check your order history on their website...seems like I did this before. But I just went over and they have changed the look of their site a little and I couldn't find it. I ordered stuff a month or two ago and it came fine. I ordered more 3 weeks ago and haven't heard anything yet : .
post #6 of 55
11/11/06 at 6:35pm
I havent had any problems ordering from them although shipping took close to a month. Its sounds like they didn't merge your orders. I hope it all works out.
post #7 of 55
11/11/06 at 10:51pm
Thread Starter 
:

is there any way to review them? better business beuro or something?
post #8 of 55
11/14/06 at 1:33pm
Thread Starter 

yarn update!!

well, i never did get an email back from them but i did recieve a second package this morning containing not 4 but 7 skeins of yarn :
so.. not only did they send the yarn i payed for..they aslo sent 3 extra.
i kind of feel badly about it.. but i did spend quite a lot of $$..
and ive been knitting things for mommas/babes in need..

do i have good karma or what?!

anyways..im off to knit some stuff..

so i give them afterall..

anyone wanna see?
post #9 of 55
11/14/06 at 1:46pm
I want to see!!! LOL!
post #10 of 55
11/14/06 at 4:08pm
I want to see too!!!!!

Are those the yarns you've been using for those pilot caps? They all look so scrumptious! Especially the purple....do share!

megin
post #11 of 55
11/14/06 at 4:15pm
Thread Starter 
Quote:
Originally Posted by megincl View Post
I want to see too!!!!!

Are those the yarns you've been using for those pilot caps? They all look so scrumptious! Especially the purple....do share!

megin
i will after work..at 5.. sorry

umm.. nope.. not the same yarn. that is a soysilk wool blen SWS by patons, believe it or not! i got it at michaels craft store.

the "panta" is knit with hand painted yarn though!
post #12 of 55
11/14/06 at 5:16pm
I'm glad to see this thread going. I've been looking around the last couple of days for unique yarn and this one came up alot in the searches! Not sure I want to go wandering in there though as some of ya'll say it's a "hit and miss" thing, lol. Still, I'll read along...
post #13 of 55
11/14/06 at 11:41pm
Thread Starter 
added pictures!:
post #14 of 55
11/15/06 at 12:50am
OMG Fern I am drooling. That yarn is beautiful!
post #15 of 55
11/15/06 at 12:57am
Thread Starter 
do you see any you fancy? for winters longies?


Quote:
Originally Posted by DreamsInDigital View Post
OMG Fern I am drooling. That yarn is beautiful!
post #16 of 55
11/15/06 at 8:04pm
Yes but I will have to look at the pictures again when I get home so I can describe the one I liked the most. I didn't want this thread to get bumped too far back so I figured I should reply.
post #17 of 55
11/15/06 at 8:23pm
Thread Starter 
post #18 of 55
11/15/06 at 8:53pm
It is a whole huge pile of fantastic-ness! Beautiful!
post #19 of 55
11/15/06 at 10:37pm
DP and I agreed that we love the dark blue one.
post #20 of 55
11/16/06 at 12:55am
What kind of yarn did you buy? How soft is it? I've been contemplating placing an order for a sweater for me so I'd like it to be soft enough to wear "next to the skin" as they say.

TIA
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