I know this is an old thread, but I am completely annoyed by their shipping. I live in Canada, and I have been waiting 2 weeks since they said it shipped. They claim to have shipped it via Expedited Parcel which Canada post states a delivery standard of 2-7 business days. Knitpicks says it takes up to three weeks. Someone isn't telling the whole truth here... I paid for shipping too, it's not like we get free shipping up here. There still isn't even a tracking number available. Uggh. That should have been available the day it shipped. I am really grumpy and not ordering from them again.