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Wwyd?

post #1 of 65
Thread Starter 
I hired someone to add a cart to my website, and they never finished it (the cart never showed up on the site for unknown reasons), and stopped answering my emails. Is there no recourse? I can't believe it since they are someone who apparently has a good rep here, but when the job turned out to be larger than either of us expected, they totally abandoned the job and didn't bother to refund my $150 or even write me with a decent explanation.

Does anyone have any suggestions?

Better Business Bureau?

I can't think of anything else, since they only stopped communicating with me exactly 45 days after my Paypal payment was made, so I can't dispute the payment...

I am so angry, though, since I don't have $150 to throw away, not to mention that it just seems morally wrong.

I need suggestions.
post #2 of 65
Oh, how frustrating!!: Is this person local to you so that you could sue in Small Claims court? Do they have a place to leave feedback? I'm so sorry this happened, but take heart-eventually what goes around comes around and if you are patient, you will get your chance to let people know your experience with this ripoff. The WAHM world is a small one.
post #3 of 65
Are they a member here, could you PM them? Or do they have a number you can call?
post #4 of 65
That doesn't sound good. I've got a client right now (who is super nice and being so patient with me who I discovered I couldn't do her store for after all, but still can do her site design, but that is taking forever...but I'm keeping in contact with her, so she knows I'm still "here" and still working for her. Can you ask paypal if there is anything you can do?

Oh, and definitely PM the person here...has the person recently posted? I have no idea if the mods/admins can do anything, but you might ask.
post #5 of 65
Thread Starter 
I tried writing her -the same email we communicated with before, but I am wondering if I should even PM her here. I mean, she *knows* she didn't finish the job, KWIM? Besides, there was the two of them working on it (the person I paid, and the person she hired to do the "design work.") and either of them should have followed up - or you think at least one of them *could* have.

Someone else came to my aid (for free! - she is a total angel) and said that the person who was trying to do the site was doing it totally the hard way, which is why it was taking so long. (And the woman who helped me for free isn't even a designer..... go figure.)

I don't think small claims is possible with this sort of thing. We are in different states and all - it doesn't seem practical.

I am just sick to my stomach when I think of the money I paid for nothing.
post #6 of 65
Yes, I would use any communication avenue possible. She has made a business agreement with you and is responsible to follow through on that agreement.

I would first contact her via PM and again via email to let her know that you want the job completed, or a refund.

I would then decide how you will follow up if she does not complete it - obviously not saying anything you do not mean.

If you WOULD contact a lawyer, then you may certainly say that.
I would certainly contact the BBB and BBB Online if she doesn't follow up.
I would also review her company wherever she has listed in a directory for reviews.
And, you can ask your lawyer about this, but if you are in email lists and or trade groups, you should alert them as well.

Perhaps if this person has the knowledge that they are about to have legal and word-of-mouth repercussions, she may rethink her unfinished work.
post #7 of 65
was it a credit card payment through paypal, because if so you can dispute it with the card company.
post #8 of 65
Thread Starter 
Quote:
Originally Posted by cchrissyy View Post
was it a credit card payment through paypal, because if so you can dispute it with the card company.
Good point, but I thought you had only 45 days - ? I looked into this and stopped because of that, but I think I will try to pursue it with my actual credit card company.
post #9 of 65
pp is 45 days, but you can still file a chargeback with your cc company.

Also, I've been told that even though pp is 45 days you CAN file after that. You won't get anything back but it will still show as filed on their pp account. IF they have future(or past) disputes/claims this one would be taken into account and pp can close their account.
post #10 of 65
"Good point, but I thought you had only 45 days - ? I looked into this and stopped because of that, but I think I will try to pursue it with my actual credit card company."

whew! you can still do this!

paypal limits you to 45 days, through them. they have no authority over you and the credit card though.

your credit card company expects that you just recently got the statement. Call them and tell them the charge was authorized but services were never delviered. you'll have your money back before you know it!
post #11 of 65
This is not to excuse anybody, but just a story for perspective.

We had a guy who delivered firewood to us and was paid by the cord and also to stack it. About two winters ago, we ordered an extra three cords and said we needed them to be a shorter length. He said he had the wood and would bring it in a few days.

The day he brought the wood, my mom was the only one home and unsure of the details of the order. But she paid him and reported that he and his friend were in and out in about a half hour. Not only was the wood not stacked, a lot of it was very long and would not fit in all of our stoves.

I sorted and stacked the wood myself. I'm sure I benefited from the exercise. But we scratched our heads on that one and wondered what happened. We ordered 12 cords of wood that winter for four woodstoves. : We were a very good customer.

Our first response was "well, we won't call him again." Then I said "that's not normal behavior. He needed the order and needed the money. I think he was in a desperate situation." We called him again and we've used him since to deliver our wood. He really is a good guy and I think I was right-on with my analysis. It doesn't make it right, but it put his behavior in perspective.
post #12 of 65
I know that didn't answer your question : but since she's an MDC mama, I thought I'd throw that story out there
post #13 of 65
Thread Starter 
Quote:
Originally Posted by Gale Force View Post

Our first response was "well, we won't call him again." Then I said "that's not normal behavior. He needed the order and needed the money. I think he was in a desperate situation." We called him again and we've used him since to deliver our wood. He really is a good guy and I think I was right-on with my analysis. It doesn't make it right, but it put his behavior in perspective.
I think I am missing the point - Did you let him know that the wood should have been stacked as promised, and did he stack it from there on out?
post #14 of 65
that stinks, i'm sorry to hear mama! I'd too file a dispute w/pp...hope it gets solved and she makes good on her part or you get your $ back!

ps` maybe leave feedback to so others don't get ripped off too??

blessings!
post #15 of 65
Quote:
Originally Posted by art4babies View Post
I think I am missing the point - Did you let him know that the wood should have been stacked as promised, and did he stack it from there on out?
The point was that he didn't stack it as he always had before and he brought the wrong size. The stacking isn't such a big deal but if you've ever had wood heat, you'd know the size is a big deal. When my mom realized a lot of the wood was the wrong size, she assumed they left so quickly so that we wouldn't call them on it. I expect he couldn't meet the order as we had placed it but needed the work anyway and so brought the wood he did have.

But the general point is sometimes people's behavior comes from a place that has nothing to do with stealing from someone. It doesn't make it right as I mentioned before.
post #16 of 65
Quote:
Originally Posted by Gale Force View Post
The point was that he didn't stack it as he always had before and he brought the wrong size. The stacking isn't such a big deal but if you've ever had wood heat, you'd know the size is a big deal. When my mom realized a lot of the wood was the wrong size, she assumed they left so quickly so that we wouldn't call them on it. I expect he couldn't meet the order as we had placed it but needed the work anyway and so brought the wood he did have.

But the general point is sometimes people's behavior comes from a place that has nothing to do with stealing from someone. It doesn't make it right as I mentioned before.
Thanks for making this clear. Were you compensated in some way with your wood orders that came after that?
post #17 of 65
Thread Starter 
Quote:
Originally Posted by Gale Force View Post
The point was that he didn't stack it as he always had before and he brought the wrong size. The stacking isn't such a big deal but if you've ever had wood heat, you'd know the size is a big deal. When my mom realized a lot of the wood was the wrong size, she assumed they left so quickly so that we wouldn't call them on it. I expect he couldn't meet the order as we had placed it but needed the work anyway and so brought the wood he did have.

But the general point is sometimes people's behavior comes from a place that has nothing to do with stealing from someone. It doesn't make it right as I mentioned before.
Ah, this clarifies your point a bit, yet. I can definitely understand your point of view, and such a point of view does help resolve things emotionally, However, I would assume that if you hired him again, that he would have compensated you for what you thought you were paying for? Or did you feel that you would hire him again just becuase you felt he really needed it?
I think my view would be to hire someone who would want to do what I needed, even if it cost a bit more. If the wood was too large to fit in my fireplace I would have to call him back - I simply couldn't afford to "eat it," just like I can't afford to hire two people to do my website. The thing is, if my website is all over the place (overlapping text and missing links) it directly affect my business, which in affect affects my welfare and family life. I hadn't let it bother me too much, knowing that they didn't do it to spite me, but rather probably left just out of sheer frustration with the process. But, it just didn't seem right that I should have to hire someone else to finish the job - or rather, start it all over again.
post #18 of 65
Business is just that- not personal, so in the case of the wood, the pp considered the wood seller as a friend and didn't mind making up the difference. In the case of the unfinished Web site, it think it is completely understandable that this would hurt your business and you couldn't fix or compensate for the incomplete project and the web designer at fault has just cut off communication. I think the OP has the right to pursue satisfaction in this case without being demonized for being heartless or uncaring of another mama. JMHO.
post #19 of 65
I'm definitely not saying not to pursue getting the $$ back on the website, just that since this is an MDC mom, I thought I'd throw in another perspective.

We were able to burn the wood because we had one month before the stoves were changed to smaller sizes, so we had to sort and use quickly the bigger wood. The pieces we missed we just cut.

I didn't ask for compensation in this case and it hasn't been a problem since. I do think he has sort of tried to make up for it without us talking about it.

(And actually my husband did call someone else for wood at one point and when the guy asked for cash so that he wouldn't have to pay child support on it, we were glad not to have cut off the relationship with this guy)
post #20 of 65
Thread Starter 
I think I do understand what you are saying - and appreciate it.

I think I got most frustrated when I hadn't heard back and felt my emails were being ignored - I think it was that which really made me feel stiffed. I am a strong believer that things always tend to come out in the wash, but sometimes I get side-tracked and frustrated, and loose my focus.
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