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BumGenius Problem

post #1 of 46
Thread Starter 
Ever since I got my BumGenius diapers (1.0 & 2.0) about 10 months ago I have done nothing but rave about them. I love these diapers and have never ever had a problem with them... That is until about 3 weeks ago. My tabs started separating and they would no longer stick to the diaper. I would look at my son and his diaper would be in his pant leg.

I emailed baby cotton bottoms and they sent me replacement tabs. I guess that's good if you sew but I do not. I had to send my diapers to my mother who lives 3 1/2 hours away and let her repair them for me. We had to use disposables for over a week.

I don't know, I guess I was irked that I not only had to have my 1.0's repaired but also my 2.0's which weren't as old.

Just wanted to send out a warning that this may happen to you and I hope you are a better seamstress than myself.
post #2 of 46
The same thing is happening to me. I need to get the repair tabs too. Luckily I just got a sewing machine but I know that the new tabs are going to look like crap when I get them on, because I am a newby sewer. I don't think I like BGs anymore. (Even though they are the only diaper that work overnight for us.) I think I might try Haute Pockets.
post #3 of 46
I have had my 2.0's for a few months now and I notice when I pick up my son, his diaper starts to come undone. I dont even use these dipes all the time (love my FB!) and the velcro is so weak already. Am I going to have to repair them every few months. GRRRR. My SIL has a sewing machine, but she has enough things on her plate so I dont want to bother her with fixing my dipes. GRRRR.

I just cannot get over how weak the velcro has become!

Dawn
post #4 of 46
So I've noticed the same thing! I don't think I need the tabs replaced yet but I can see us going in that directs sooner than later and I've only had mine for about 5 months. The other thing I've noticed is that on one diaper (out of 6) the
elastic around the leg (sorry can't remember proper term) is not as tight as on our other BM 2.0's. I noticed it when I started to hang dry them during sunny weather and could compare them all hanging in a row. What could I do about that?
post #5 of 46
A good, professional retail company that respected their customers would either replace the item or would have you return it and would make the repairs and then it back. They shouldn't just assume that you know how to repair it because if you aren't knowledgeable you can affect the performance of the diaper. I don't like their tabs anyway. Sure they provide a great fit, but they get pilly really fast, which is a mark of cheap fibers. At $16-$18 a diaper I'd expect better.
post #6 of 46
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post #7 of 46
the fact they have replacement tabs on hand is a bit of a red flag if you ask me.....i would complaine to bumgenius...for heavens sake they cost a small fortune
post #8 of 46
The same thing happened with my BGs (and the leg elastic thing, too). I did a quick stitch around the edges of the tabs to sew the halves back together. I don't sew, either, so it's really primitive, but it works. I ordered some more AIOs from Bumware, which I loooooove...they use much stronger "velcro" stuff and have worked much, much better for us. Plus, I got a couple cute embroidered ones. The BGs are now relegated to last resort (if everything else is in the laundry). I use them with a doubler so that my son doesn't end up soaked. Yeah, they suck.

Now I'm having a whole different problem...my son has figured out how to get out of his clothes and his diapers. I'm thinking duct tape might work .
post #9 of 46
Even though these diapers are one size and should fit until my DS is out of diapers, I really don't think they are made to last that long. Mine are less than 5 months old and looking like crap already - There is no way they will last another 1-2 years.
post #10 of 46
Wow. Thanks for the info ladies. I have one Bg 2.0 OS. I have been really wanting to try some of the aio's but I'm starting to reconsider :
post #11 of 46
I mean don't get me wrong I use them everyday and they are part of a small stash but one would hope they could stand the test of time.
post #12 of 46
Oh how sad. I have 6 BG aios and LOVE them! I've only had them a few months though.
post #13 of 46
Tabs not sticking is an easily fixable issue primarily related to line drying or pulling the tabs apart while the diaper is still warm out of the dryer. You just need to reset the "hooks" on your tabs by drying your diapers in the dryer on high heat and letting them cool COMPLETELY before removing the tabs from the laundry tabs. Sometimes it takes two cycles to see this resolved, but it does fix the "non-sticky" issue.

If tabs are separating or coming apart, this is a defect. Our manufacturer put somebody new into that position a while back and she was attaching the tabs to the diaper incorrectly. There is a *right* way to do it so they do not come apart. This has been long resolved, but I'm sure that there are still diapers out there that will need addressed. If you have one of those diapers, just let us know and we'll get you a new one.

If you have a problem or a question, we're always happy to help... you can email customer service at contactus@cottonbabies.com or call us at 888-332-2243. If needed, I'm always available directly at jenn@cottonbabies.com.
post #14 of 46
Thread Starter 
Okay so I'm curious. I didn't know you were allowed to dry 1.0's on high heat? How are you supposed to fix the not sticking problem with them? Also, I am not sure why I was sent 2 repair kits if you are offering to replace the defective diapers.
post #15 of 46
Quote:
Originally Posted by lovingmommyhood View Post
Okay so I'm curious. I didn't know you were allowed to dry 1.0's on high heat? How are you supposed to fix the not sticking problem with them? Also, I am not sure why I was sent 2 repair kits if you are offering to replace the defective diapers.
It shouldn't hurt your 1.0s to dry them a couple of times to rest your velcro.

My message above explains exactly how this should have been handled - if you were working through our customer service. After reviewing Mothering's posting policies it seems to be that it would be more appropriate if we took further conversation on the specifics of your situation to email. Could you email me at jenn@cottonbabies.com, please?
post #16 of 46
Jenn, my tab-not-sticking problem is with the loop part, not the hooks. The loop across the front of the pocket is the same as what's on the washing tabs on the newer bamboo fitted I have, not like normal fluffy loop, and it's just gone flat over time. I don't want to risk drying them if it won't help. What's your experience, will it help?
post #17 of 46
Thread Starter 
Will do.
post #18 of 46
Most of mine are okay, but a couple did this- I'm a snap fan anymore (oh if HHs snapped lol).
post #19 of 46
Quote:
Originally Posted by wannabe View Post
Jenn, my tab-not-sticking problem is with the loop part, not the hooks. The loop across the front of the pocket is the same as what's on the washing tabs on the newer bamboo fitted I have, not like normal fluffy loop, and it's just gone flat over time. I don't want to risk drying them if it won't help. What's your experience, will it help?
That is an original (like first-run) bumGenius and all those have been replaced as we've found the customers who bought them. Send it back and you'll get a brand-new 2.0.
post #20 of 46
My issue is with the elastic. It's pilly and doesn't look nice anymore. And I don't even use my bumGenius diapers constantly. I'm not too impressed with these diapers with how awful they look in such a short period of time.
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