Our MW asked us to contact the insurance company about a pre-existing condition clause since the insurance is newer. I asked the hubby to call because every time I do, they make me cry. Yes, assertive me, I cry. I always have a bad experience. Well DH just wrote me to say he needed to know what the pre-existing condition is as he wasn't sure they would understand and a few minutes later he wrote back to say:
Anyway, I am just grateful he's willing to do these calls for me as I have had my fair share of insurance calls and I am at the end of my rope with them all!
Quote:
| I was right. I called and all anyone could do is explain what pre-existing condition is, even though I told them I already knew what it was. The lady I spoke to spoke very rough english and couldn't understand that: a. it was my wife who was pregnant, not me. b. my wife got pregnant after the coverage started c. that my wife was not in her 15th month of pregnancy I then asked to speak to a supervisor or someone who spoke better english and was put on "terminal hold" and finally hung up after listening to soft jazz for 20 minutes. I then called back and had to ask the the lady turn down her radio so that I could hear her. I learned that the pre-existing clause is in effect for 6 months. Our service started on 12-1-2006, so the clause should have ended on 6-1-2007. They claim that they have not turned down anything as a pre-existing condition. Was there any specific charge, or service that I needed to talk to them about? If so, I need a date of service. |
