We knew that this would occasionally happen with regards to any negative reviews posted. Some just want to 'clear' things up b/c they may feel they were not given the opportunity to make things right. This is why under our guideline # 4 it states.
|#4. Responsibility. As a member of MDC, you are to be responsible for your words in your personal review. Before submitting any negative reviews of a WAHM's business, customer service or product, please contact the WAHM in question to resolve the issue. Hearsay will not be allowed as each review must be specific to your personal experience with the WAHM or WAHM's product. Broad sweeping statements are not tactful or constructive and may be slanderous - members must speak only from their personal interaction with the WAHM and/or her product.
In your case, you DID try to contact the WAHM before posting your review - and if it is on the board, then that means it was constructively/tactfully written enough to receive moderator's approval.
We also have stated that MDC will not take responsibility or mediate discrepancies between a WAHM and a customer and that BOTH the WAHM and her customer may post to the thread.
This means that the WAHM could follow up your post with an explanation and, if constructively and peacefully written - it too can be approved.
HOWEVER . . . we will not allow for any add'l posts to be made between the two members on the thread.
And finally, it is requested that if following a negative review, the WAHM in question follows up with the member and resolves the issue, that the member posting the initial negative review edit their thread to say so. This doesn't remove the negative initial review but shows that the WAHM was willing to follow up with resolution.
Does that make sense? Please feel free to ask me any questions about this as I want you to feel 'safe' to post reviews in the Diaper Review Forum.
We did not make it anonymous simply because we feel that if someone has had a negative experience and would like to share it, they need to stand behind their words and the WAHM needs to be able to have the opportunity to rectify. It is amazing how powerful this board is - that we have 'guests' that do not even post, but watch their reviews. Shows how powerful words really are.