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post #21 of 28
Meghan . . . I hope you did not think that I was in any way questioning that you initially did try to contact the WAHM. I did state that in my post, but I should have made it more clear. In your review, you did nothing wrong. You gave a review as was stated by the guidelines and followed them to a 't.'

Yes, it is true that no matter where you post - if it is a positive review, most likely WAHMs will not contact you and just read. Believe me, many diaper WAHMs come here just to read - as well as all the other Diaper Review sites on the www. If it is negative, there is a good chance you will receive an email, but usually it is from newer WAHMs that are trying to establish themselves in the diaper sewing community. The WAHMs that have been around a while have gathered enough positive reviews, that they would probably read it and consider it and move on.

Yes, it is very nice/appropriate for you (and others) to follow up and let us know that a situation remedied itself and 'how,' but please do not feel that you should NOT post a negative review.

I am so sincere when I boldly pronounce:WE NEED THAT BALANCE OR THE REVIEW BOARDS ARE USELESS. And to be honest, it does not necessarily look that 'nice' for a WAHM to follow up your review with a post of their own, so many would refrain even if they would like to post. Unless they stand to question the honesty of the poster - in which case we have guidelines for how that is to be taken care of here at MDC.


Andrea, I completely agree that it does seem stalker-ish to be contacted by a WAHM in that manner. If a WAHM is hounding you via PM or email following a negative review, please contact us. Although we do not mediate purchase discrepancies, just as with unsolicited PMs and emails following posts, there are repercussions for the same regarding our review forum within Diapering. We will take action to prevent abuse of board features.
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As a side note, let's remember that the OP of this thread started it asking mommas dealing with WAHMs how they would feel if they gave a negative review and were contacted by that WAHM. Any responses from WAHMs on this thread need to be only with regards to their experience with other WAHMs, but not in references to their own business. Thank you.
post #22 of 28
It has happenned to me a few times. Once, for instance, I wasn't comenting on the customer service or anything that was the WAHM's fault per say, just something I noticed about the diapers and noticed that other people had noticed too. I was contacted and felt very uncomfortable. I agree with Heather that the point of reviews is to get all different oppinions, not just sweet peachy remarks. None the less I now feel very uncomfortable saying anything the least bit negative, even if it is nothing that is the WAHMs fault herself because they still take it personally and I don't want to have to feel bad like that again. They were nice about it but still I felt scared and
post #23 of 28
mara . . .

This makes me really sad, b/c I would think that the Diapering Review Forum, if anything, would be a way for WAHMs to 'see' what others think of their diapers' fit, wear and tear, fabric, etc. . . so they could improve designs, service, etc. . . and be affirmed in what they ARE doing that mommas like!

We all know that one style can't fit all babies. A negative review does not necessarily keep me from purchasing a diaper unless it is indicative of the type of service I could anticipate receiving. I recognize that my chil'ens have different body frames from others - heck, we find that here by reading Diapering threads. What works for my babe's bum might only work for a smidgeon of others.

Again, if you become hassled as a result of a review, please let a moderator or your board admin. know. I see every review that goes up and either approve or request 'editing' before submitting. I would not post it if I felt that there wasn't a constructive write-up that would benefit our board.
post #24 of 28
actually all this happenned before we had an official review board and we would post those things down here. After all that I am still scared to post any kind of review. I read the reviews of others and like you, I don't not buy something because of a negative review- lots of the stuff I love have had negative reviews. I would like to feel more comfortable making comments but after what has happenned I feel like whenever I write something, the WAHMs are watching my words from above in judgement- like they are gods (omnipresent) ore something :LOL I am grateful for the reviews of others however
post #25 of 28
Wow s I just want to say I never realized that posting a neg. review brought people so much heartache
post #26 of 28
I would feel okay about someone contacting me based on a review I gave IF I had already discussed the problem (or tried to, in your case) with the person whose product/service I was reviewing. This has happened to me several times on different boards I frequent/used to frequent. I believe that my opinion, good or bad, has value. I don't think I should sugar-coat an experience because in the long run it only hurts others. For example, I had a bad experience with a care provider and wanted others to know about it because apparently MANY others before me had experienced the same thing. Only, none of those people bothered to or wanted to give their honest opinion about the provider. If they had, perhaps I would have never experienced my heartache.

It's the same here with diapers. I look to others' reviews to make my purchases. Now, granted, if a product has negative reviews based on their childs sizing/wetting habits/etc that wouldn't affect my decision. But if someone told me that a WAHMs sewing was not up to par or that the product didn't last long, I wouldn't put out cash for that.

I happen to like hearing other people's opinions on things, even if their experience isn't the same as mine. I think you were right, and in this case your opinion and the opinions of those who posted along with you, was very beneficial to me personally. So I thank you for being honest and polite! You gave a very constructive review! No one should be upset with you about that, least of all the WAHM. I'm sorry you feel you can't review honestly here, that is extremely saddening to me. I know what it's like to want to help someone else with the information you know, but feel pressured to keep quiet.

post #27 of 28
I think I would be ok with it if it were along the lines of :

"I saw your review on MDC and I didn't realize you weren't happy with product X. I wanted to let you know I stand behind my products, and I would love to make you a satisfied customer. If you would like to discuss a return/exchange please contact me at__________. Thank you!"

It lets the customer know they have options to improve the situation, but does not require interaction if they do not. Anything like "why didn't you like it, what was wrong? or defensiveness or anything negative at all would bother me though, and just feel like an invasion of sorts.

I can understand the desperation of some WAHM's in this regard. If your name is just getting out there, one negative could really hurt ya- so I get it, I just think they should maintain a level of professionalism in that regard.
post #28 of 28
Quote:
Originally posted by Rainbow
I think I would be ok with it if it were along the lines of :

"I saw your review on MDC and I didn't realize you weren't happy with product X. I wanted to let you know I stand behind my products, and I would love to make you a satisfied customer. If you would like to discuss a return/exchange please contact me at__________. Thank you!"

It lets the customer know they have options to improve the situation, but does not require interaction if they do not. Anything like "why didn't you like it, what was wrong? or defensiveness or anything negative at all would bother me though, and just feel like an invasion of sorts.

I can understand the desperation of some WAHM's in this regard. If your name is just getting out there, one negative could really hurt ya- so I get it, I just think they should maintain a level of professionalism in that regard.
I agree, if this were the email I got. I my feel weird, but also relieved...I don't like it when things don't work out, but would be very grateful if a wahm were trying to remedy the problem.

But, for the record I despise posting negative reviews...I feel bad. I know most of the mamas out there are just scraping by, like me, trying to have a way to stay home with thier kiddos, and I "know" some of them because they are on the board.
nak
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