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Question about Current Diaper Guidelines - Page 3

post #41 of 63
Of course, Pamela, some people think that cat fights and complaining are NOT BORING :LOL

I think that WAHM's should be able to post responsibly. I myself posted irresponsibly earlier today; i didn't read the guidelines for a forum and posted against them. I try very hard to be responsible for what I post, but today was in a hurry and honestly meant no spam.

I agree that information about diapers/covers/washing et al can be answered without spamming. I also agree that a WAHM should be able to say "No, those have 'whatevers'... " if a thread about her stuff is misinformational; but should stop before getting to spam (esp. about unrelated products/features). Responses to specific questions regarding general care should be allowed, for example.

But what about something like this: Say WAHMary makes the BumBum Kuvver. She has an innovative way of say, turning her gussets or some funky feature. People are posting "WTHeck does this little doodad on my BBK do?" "I don't know!" "I've got one too! I can't figure it out". Shouldn't WAHMary be able to say "It's for blar de blarring the shlunkey!" And everyone goes "AAAAAAAAH! I get it!!!" ...much like when someone asks "How do I secure my PF with this cursed snappi thing?". kwim?

Straight from the horses mouth, as someone posted. We have a great resource here in this forum and all of our WAHM's are a large part of that. A WAHM's experience is primarily with her own diapers; it's hard to post about your experience with your own different diapers when you have to post so vaguely and non-specific about the product .

hope that makes sense, I am bleary eyed LOL.
good night ladies
post #42 of 63
I don't have a whole lot to add that hasn't already been said, but I also think WAHMs should be able to respond to specific questions about their products.

I'd like to think we all have good intentions here, but someone could easily come on and say negative or incorrect things about a product (or leave out important details) and the WAHM has no way to defend those things. Sure she can pm the poster, but that doesn't reach everyone who read those words unless the poster goes back and corrects herself.

I don't want to see the board become "spammy" and I hope that people would still feel free to speak their minds about diapers. I think as long as the WAHMs respond respectfully, that won't be a problem. If allowing responses gets abused, we can always revoke that privilege down the line (or ban those members that abuse it?).

Just my 2 cents
post #43 of 63
After reading all the replies, I can see how this is a sticky situation!! I think no matter what, it's going to take some moderating and some give and take.

Here is how I see it -- I look at my own ME OS vs Kissaluvs thread from yesterday and ME OS is not getting a real good review on their absorbancy. And, with other threads, I don't really see where a WAHM would have information that others wouldn't have. Unless it's a brand new diaper.

In my thread, the ME WAHM could come on and defend herself saying "well, you really should change a diaper as soon as baby wets anyway, so I don't know why you want more absorbancy." That's not real constructive. Not anymore info that anyone else could provide.

BUT, because she has inside information, with the new rules she could also come on and say, "Why don't you wait about 6 weeks and then buy some ME because I am getting ready to change the soaker and I think you'll like the new one better." Now, there is some info that would be helpful, and that no one else can provide.

I'd like to be able to hear the "inside information" that a WAHM can offer, but I 'm just not sure how often that would happen. I think more problems, us non-WAHMS are able to help out pretty good.

Heahter, I'm glad I don't have your job!!
post #44 of 63
A few things I'd like to point out to contribute to this discussion.

We placed the rules we did because of things that had arisen repeatedly. MDC is an online community discussion board. It is meant to be for community to hang together and get the info and support they seek from their fellow Mothering tribers. What was happening in many cases (though not entirely) was otherwise-not-"community"-member-WAHM's would post to threads that were discussing their products to defend, correct, suggest, whatever the case might have been. Some instances of this were okay but others were not and it turned ugly. Members started complaining that they felt they couldn't express their dislikes or problems for discussion with the Diapering mamas for fear of a WAHM jumping in to defend herself and her product and to argue the member's disagreement. That is what led to the rule of no WAHM response to discussion of her products except as a rebuttal response to a review in the Reviews board.

That's one thing.

Now, the other thing is simply from my own curiosity and lack of greater understanding about intentions and needs in some discussions- why would someone post here to ask a questions about a product if the response from the WAHM who sells or makes the product is the most beneficial and desired response? Why not contact the WAHM first? Why not let her know what the problem is and ask her what should be done to remedy it? I guess what I'm gettting at is I would assume the approach would be to seek out help from the WAHM first and if that wasn't satisfactory THEN post here to express concern, problem, info need, whatever. And in that case would it be appropriate for the WAHM to then respond to such a thread?

There has to be a fair balance here. I think if we keep talking about it we'll find something that will serve us well
post #45 of 63
I think they should be allowed to respond

eta - I think part of the appeal in posting questions on a forum like this is that you can get information very quickly. I have sometimes found that emails to a WAHM can go days or even longer before they have time to respond - and for good reason - they are MOMS first and foremost
post #46 of 63
Just playing "What if..." here.

Cynthia said, "in many cases (though not entirely) was otherwise-not-"community"-member-WAHM's would post to threads that were discussing their products to defend, correct, suggest, whatever the case might have been. Some instances of this were okay but others were not and it turned ugly."

So, what if WAHM's had to have a minimum number of posts before they could reply to discussion of their products? Or a minimum number of posts after their initial sign-up for signature/daily diaper advertising?
post #47 of 63
Quote:
Originally posted by Cynthia Mosher
why would someone post here to ask a questions about a product if the response from the WAHM who sells or makes the product is the most beneficial and desired response? Why not contact the WAHM first? Why not let her know what the problem is and ask her what should be done to remedy it? I guess what I'm gettting at is I would assume the approach would be to seek out help from the WAHM first and if that wasn't satisfactory THEN post here to express concern, problem, info need, whatever. And in that case would it be appropriate for the WAHM to then respond to such a thread?
This was my point exactly. IF the customer has already contacted the WAHM and the WAHM failed to respond where else does the customer have to turn? To those of us who also use the product!

And the the WAHM comes here and reads the posts about her product and cannot respond, that seems unfair. Of course the right thing to do (in my opinion) is to address your customer's complaints/concerns privately when they arise, but that doesn't always happen. That is why some posts come up about a product frustration here, because we can all pull together to help find a solution or just to empathize.

But, I still think there should be some sort of public recourse for the WAHM because there are always two sides to the story. I really like the idea of asking WAHMS who wish to have the ability to respond to threads on their product to have a minimum # of posts, like the Trading Post. It will cut down on hit and run WAHMs and perhaps even strengthen the community.
post #48 of 63
Quote:
Cynthis Mosher: Now, the other thing is simply from my own curiosity and lack of greater understanding about intentions and needs in some discussions- why would someone post here to ask a questions about a product if the response from the WAHM who sells or makes the product is the most beneficial and desired response? Why not contact the WAHM first? Why not let her know what the problem is and ask her what should be done to remedy it? I guess what I'm gettting at is I would assume the approach would be to seek out help from the WAHM first and if that wasn't satisfactory THEN post here to express concern, problem, info need, whatever. And in that case would it be appropriate for the WAHM to then respond to such a thread

What's funny is there was a thread no too long ago asking wahms what irratates us most. My comment was when someone has a problem and goes to a public forum rather than come to me.
The day after that thread was posted there was another thread posted by someone who purchased my product. A fairly new MDC member who was not aware of the rules. She was having leaking issues and I was not allowed to post to her.
After several posting to her to contact me we where finally in contact. I explained that although I had read the post I am not allowed to respond to the post. I gave her my instructions and she emailed me a couple day later to say all is well and thank you. Not 2 days later the same exact thing happened with another new MDC member who posted with the same exact issue. The first MDC member posted telling her not to wait for me to respond because I could not and to pm me. She did and all was taken care of.
Now neither of these posters have come back to say all is well which is really ok but if the question had been answered the first time then there would not have been a need for the second post.

I often wonder why customers will not come back and ask questions when something arises. I'm not talking about a flat out bad roduct and you just don't care situation, but if a build up developes or if something else happens, why does the customer not come bck. I know in my case it most likely has to do with the way my product is sold, by others nd not me. They feel I am unaccessible whne in reality I emjoy that customer contact and appreciate having it.
There was a post yesterday from someone. Yet another repelling fleece post. She stated her problem suddenly developed with all of her pockets not just one brand. I sat there watching the post and no one replied for the majority of the day. It dropped further and further down. But I knew if I replied someone would complain because it was against MDC rules. But I had an answer for her that would have most likely resolved her situation not only with mine but with all of the diapers. I did pm her but I feel that is sneaky and I don't like having to do that. Once again her question could have been easily answered if the first post were allowed to be answered.

I can only draw from my experiances with my product on this board. I don't want to be able to spam, spam gets real old and turns me off of potential products, I can only imagine what it does to the "regular customer".
But I would like the opportunity to say hey try this it should help you. Not try my product, but you have an issue with my product try this step and lets see what happens.

I don't think a wahm should be allowed to "defend" herself/her product in the forums. That would take away from the sanctity of the board and no matter what anyone says here, they have said it in the past, they will not post bad experiances.
If someone posts which pocket diaper do you like best, Happy Heinys or Apron Strings I don't think I should be allowed to post "pick me" and neither should Rebecca .

But if my experiance with my diaper can help someone who currently owns my diaper I should be allowed to help in a very non-spammy way.
post #49 of 63
AS a WAHm, there have been times when I wanted to respond to a thread about my product, but never a review or complaint thread. I'm talking the run-of-the-mill "What's the best way to wash a soaker?" or, "how does the sizing run on LTKs?" or such questions where I feel like since it's my product, the answer really is best coming from me. Often times I've had to bite my tongue when I've seen misinformation that could easily be corrected if I were able to respond. So, I think when the thread is a question about a specific product, then the WAHm should be able tor espond. It is really awkward when I see threads about LTK, and the mamas here know I'm here, and I don't respond to the thread. It makes me feel like a heel, kinda like I'm ignoring someone, yk?

As far as threads with complaints about customer service or products, I think it really is best to take those private becuase 9 times out of 10, when a WAHM is allowed to respond to those threads it getrs nasty and no one comes out looking good.
post #50 of 63
There are some very good suggestions already stated. As a member, not a WAHM, I think it can be beneficial for WAHMs to reply to such threads re: their product. I would encourage members to always talk to the wahm first when their is a problem. I know this is hard sometimes, but really just common courtesy.
I have felt uncomfortable when I have seen threads that turned ugly or even posts from wahms that I didn't even know were MDC members. All of a sudden they jump from the darkness and reply! I am also just more comfortable buying from wahms who participate here...feels like a community and I guess I intrinsically trust them more.
I enjoy the board because it is spam free, and don't want to hear that unless I ask for it.
I will second Pamela's nomination as "boring judge"
post #51 of 63
Reread the last part of my post. Maybe I should have said, I second Pamela's nomination as " Judger of the boring " :LOL
post #52 of 63
Maybe the common ground in this situation is to have new guidelines for *BOTH* WAHMs and diapering mamas. There have been great suggestions for WAHM guidelines, but how about this...

I think that asking the diapering mamas(customers) to contact the WAHM who made the diaper BEFORE posting questions/comments about the specific product could really cut down on the need for WAHMs to jump into threads to either help, or correct misinformation. Maybe a sticky post with contact info for each WAHM who regularly posts here would help the diapering mamas feel that the WAHMamas are more avaiable to answer question/troubleshoot??

I dunno, I just think that putting all the responsibility on the WAHM is expecting too much... especially when anyone can come here and say anything, at any time. I think the diapering mamas need to be held accountable too. Like Linda said, many times the customers come straight to this board without contacting her with questions/concerns first. I think that puts Linda, and the other WAHMs in a sticky situation. I personally think that a compromise would involve accountability on both ends-- consumer and WAHM.

Hope this made sense.
post #53 of 63

Is it do-able?

I have thought of a solution, I think, but it would require serious mod activity at least at first... and it seems the rules already in place will suffice, with the ability of WAHMs to respond to specific questions (not complaints) about their particular product.

If all product reviews, pro and con were placed in the diaper review forum, where it is moderated, there isn't the risk of the debate becoming ugly. Isn't that how it's supposed to be anyway? Threads that violate the rules can be moved, or just deleted with a note from the mod to repost in the correct forum.
That would leave the main diapering forum for questions and answers, useful tips, cute stories, whatever. The review forum might get a lot more traffic, and maybe the one post per topic rule would have to go, but anyone can sort the threads alphabetically to find all reviews about product "z" together.

I think we would all have to be self-moderating to make this work, though. No more posts about how product "x" is inferior or superior for whatever reason. But keep things to the general idea that products with this feature (oh, two rows of snaps, fold over tabs, whatever) work better for me because...
without any name-calling.

Then questions regarding specific products would be allowed, and the WAHMs allowed to respond in a helpful manner.
post #54 of 63
Quote:
Originally posted by BeckaBeth
I'm going to go against the majority and say I don't feel comfortable w/a wahm responding to posts about her product. In the past the couple of times I witnessed it, it appeared to me as if the wahm posted after people were complaining about a diaper as if to say "here I am" which makes me uncomfortable being candid about a product.

Although I understand what you're saying, this doesn't really make sense to me. The fact that WAHM's are not able to respond to posts about their products doesn't mean that they're not reading. I just don't follow your reasoning ~ it's as if you're saying "You're not HERE if I can't HEAR you." I think it IS important to remember that many WAHM's DO read here and although it is important to be truthful about your thoughts regarding a product, we should all remember that WAHM's have feelings too. The only thing I can I thinking of that would remedy this situation would be for WAHM's to not be aloud to read this forum. Which obviously doesn't make any sense.

I agree with the majority here in that if a discussion invoves a specific WAHM (service, product, etc) she shoudl be able to defend herself to the *masses*.

Just my $.02.

Meagan
post #55 of 63
Thread Starter 
celestial - those are valid concerns and the reason, as Cynthia stated above, that we had to modify our guidelines originally.
post #56 of 63
As an advocate for free speech on bulletin boards, I'm all for wahms suggesting laundry fixes/sizing/leadtimes/general info about their products if it's requested, as long as it isn't spammy.

I'm even all for the wahm showing off her un-professionalism by participating in a catfight, if it comes to that. She'll shoot herself in the foot as people probably won't want to deal with someone who shows such bad judgement on a public forum, and will have to learn the hard way what to answer and what to let run its course. I'd leave the decision to the discretion of the individual being discussed. Wouldn't that be so much easier for our overwhelmed MOD?
post #57 of 63
I couldn't read all the responses, but wanted to give my opinion.
I think a WAHM should be able to come on and PROBLEM SOLVE, be it a customer service/communication OR product issue, sticking to facts. I don't think they should be allowed to come on and flat out contradict an OPINION someone posts about their service or product or state the obvious, making customers look dumb (in an effort to disqualify them).
For instance:
I post that I have repelling fleece because I don't realize the WAHM will/can answer my question quickly if I contact her.
I get a response from said WAHM to wash with Silly Suds. GREAT!
I wash with Silly Sunds as directed, maybe even repeatedly and it doesn't work. I come back on asking others for their experience and help since the WAHM's advice didn't seem to be the answer.
Said WAHM says try this other solution. GREAT! THANKS!
I try the second solution and still have problems. I come back to the the board and ask if others have had the same issues, again fishing for answers or trying to problem solve with the help of others (WAHMs don't ALWAYS have the answer), sympathy or WHATEVER.
WAHM comes on and says, "you are the only one who has ever said they've had this problem, everyone else loves my product and never has a problem". Or, "I never said my product will work for everyone, all babies are shaped differently". NOT great. That isn't helpful and it's intimidating. KWIM?
post #58 of 63
How about a trouble-shooting thread/sub board or opening up the Diapering Resources sub board where WAHMs can post in response to questions about their product? I think most folk are saying they want the WAHM's info, but none of the "lip" . If there were one sub forum to post "EEEK wicking cover" or "PU Stinky Hemp" etc. and the WAHM were able to post we'd get the benefit of her know how without any spam. If the poster has tried the WAHM and only want's other folk's opinions she/he can post to the reg forum.

I still think WAHMs should not be able to SPAM, suggest their product, defend their product, or defend their service. That's getting into the realm of opinions and we all know what opinions are like...but that's just my opinion.
post #59 of 63

ooh! ooh! chellemarie i agree! (that rhymes!)

Quote:
Originally posted by chellemarie
Just playing "What if..." here.

Cynthia said, "in many cases (though not entirely) was otherwise-not-"community"-member-WAHM's would post to threads that were discussing their products to defend, correct, suggest, whatever the case might have been. Some instances of this were okay but others were not and it turned ugly."

So, what if WAHM's had to have a minimum number of posts before they could reply to discussion of their products? Or a minimum number of posts after their initial sign-up for signature/daily diaper advertising?
I think WAHM's should be able to respond. That said, I think community WAHMS should be discussing diapers on this community. Not just coming in to defend/promote themselves and then disappearing and then rushing back in whenever it serves their needs. That is not community. That is self service. And not cool. Basically the equivalent to spam.

That's why I liked it when usernames could be their biz names b/c then you could tell which wahms were regulars and which were not. You knew if they were a *genuine* part of the community - like Linda, Rebecca, etc. - or just breezing through doing a search with "Insert My Product Name Here", kwim? I mean I understood why they got rid of the "free advertising" w/usernames, but it was nice for the newbies or non-regulars like me.
post #60 of 63
As a wahm if I am neither rude ... nor spamming I think I should be allowed to post in any thread on the MDC boards afterall I am ultimately just another mama. Now if I were spamming, or jumping all over someone for their POV or being nasty and attacking someone I can see why my post would be removed (wouldn't it anyways even if I weren't a wahm?).

As far as defending myself goes ... I would hope that the person with the problem would voice it to me first ... and I would do my best to resolve it in private before it ever became a huge issue. But it is my understanding that complaints and product reviews aren't allowed on the main diapering board anyways? So really what's the issue? If wahm's aren't allowed to spam ... if attacking/demeaning posts are not allowed and are removed ... and if complaints and product reviews are now on some other board ... then what's left : ? Saying thanks and clarifying or responding to direct questions seem to be the only options left and personally I don't see anything wrong with that.

My 2 cents

Blessings

Jes
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